Customer Service Administrator (In-Home Aged Care)

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

https://www.sharesource.com.au/

What are we looking for?

We are seeking a dedicated Customer Service Administrator (In-Home Aged Care) to provide high-quality support to our Schedulers. This full-time role is crucial in ensuring the smooth coordination of services for our aged care and disability clients.

As the first point of contact for incoming enquiries, you will deliver excellent customer service while managing a variety of administrative tasks. You will support daily operations, ensure timely communication, and escalate case management or clinical concerns to the appropriate Care Coordinators when needed.

What are you expected to do?

• Act as the first point of contact for phone calls, emails, and in-person enquiries.

• Provide day-to-day administrative support to the Schedulers.

• Assist in scheduling and coordinating services for clients.

• Maintain accurate and up-to-date client records and documentation.

• Escalate clinical or case management issues to the relevant Care Coordinator.
• Support reporting and compliance with aged care and disability service standards.
• Liaise with clients, families, service providers, and external stakeholders in a professional manner.
• Help ensure that clients receive timely, effective, and person-centred support.

You’ll be a great fit if:

• You have a minimum of 2 years of experience in administration and customer service (preferably handling healthcare, blended accounts or have exposure in rostering).

• You have experience working preferably with Australian clients.

• You possess excellent written and verbal English communication skills.
• You have strong organisational and time-management skills with the ability to manage competing priorities.
• You are proficient in Microsoft Office and client management systems (Highly preferred: VisualCare for scheduling assistance, Sharepoint, RingCentral).
• You have a demonstrated ability to handle sensitive information with confidentiality and professionalism.
• You have knowledge of aged care/disability sector regulations, funding (e.g., NDIS, Home Care Packages), and terminology, which is highly regarded.
• You can work on a night-shift schedule (10:00 PM to 7:00 AM Manila Time).
• You have the ability to work both independently and as part of a team.

What you gain beyond the role:

• Remote + Hybrid Flexibility: Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you’re trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn’t just a perk—it’s how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we’ve got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.

Please note: This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

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What to Expect in the Process?

1. You’ll go through 3–4 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 1–2 weeks, but we’ll let you know if things need to move quicker.
2. Our best advice? Be yourself and enjoy the conversations. We’ll keep you updated every step of the way, and you’re always welcome to reach out for updates anytime.
3. If all goes well, we’ll complete reference checks and requirements quickly—so we can get that job offer to you without delay.

We would be grateful if you have these already:

• Fit to Work/Health Card (Basic 5 employment medical tests)

• NBI Clearance

• Social IDs - PHIC, SSS, HDMF, TIN

• Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.