Rostering Officer (Home Care)

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

https://www.sharesource.com.au/

What are we looking for?

As a Scheduler, you will be a key member of one of the most critical teams within our organisation. This dynamic and fast-paced teamwork environment will enable you to have a positive impact on the lives of our clients, supporting them to live as independently as possible.

Our Service Delivery Rostering and Scheduling Team is the critical link to connect our amazing clients with our dedicated support workers, who provide exceptional support services and quality care.

What are you expected to do?

• Schedule support services for our Community Aged Care, NDIS, and Private clients.
• Roster our field team members to meet service delivery requirements.
• Ensure staff are rostered in accordance with their conditions of employment and the SCHADS Award.
• Speak Fluent English to communicate effectively with clients and staff.
• Read and interpret Support Plans to tailor services to client needs.
• Maintain sound administrative and computer skills to manage scheduling and rostering systems.

You’ll be a great fit if:

• You have at least a year of experience as a scheduler or rostering officer in community aged care, NDIS or related industry
• You have a strong commitment to providing excellence in customer service.
• You possess exemplary interpersonal skills to communicate with a wide range of audiences.
• You are a team player dedicated to fostering a proactive and supportive workplace culture.
• You have previous experience in a rostering or call-centre environment, which is highly advantageous.
• You are amenable to work Monday to Friday (7:00 AM to 4:00 PM Manila Time).

We will be absolutely thrilled if you also have the following:

• Knowledge of the private pay aged care industry/issues or Community In-Home Care is desirable.
• Previous experience in Aged Care or a related discipline is desirable.
• Previous experience in an office management capacity is essential.

What you gain beyond the role:

• Remote + Hybrid Flexibility: Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you’re trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn’t just a perk—it’s how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we’ve got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.

Please note: This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

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What to Expect in the Process?

1. You’ll go through 3–4 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 1–2 weeks, but we’ll let you know if things need to move quicker.
2. Our best advice? Be yourself and enjoy the conversations. We’ll keep you updated every step of the way, and you’re always welcome to reach out for updates anytime.
3. If all goes well, we’ll complete reference checks and requirements quickly—so we can get that job offer to you without delay.

We would be grateful if you have these already:

• Fit to Work/Health Card (Basic 5 employment medical tests)

• NBI Clearance

• Social IDs - PHIC, SSS, HDMF, TIN

• Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.