Senior Systems Support Engineer

Company Description

Showtime Consulting is a leading provider of Shielded Cloud Solutions. Based in Australia and New Zealand, we specialise in secure cloud deployments and extending the cloud to the intelligent edge. Our expertise spans Azure, Azure Stack, AWS, OpenStack, and Red Hat Linux, serving both commercial and government environments, including government-classified clouds. Our mission is to forge the future with secure, innovative technologies that protect and uplift communities, while our vision is to revolutionise seamless collaboration across domains on an ultra-secure platform.

Our team supports national-scale digital infrastructure uplift projects including secret cloud programs, cyber modernisation, and secure hybrid transformations. Were trusted by Defence, Federal Government, and enterprise organisations to deliver secure-by-design infrastructure that enables mission success.

The Role

We are seeking a Senior Systems Support Engineer to join a mission-critical government program focused on supporting legacy web and integration platforms. This on-site role is part of a dedicated support team responsible for ensuring the stability, security, and performance of IBM middleware systems and web hosting infrastructure.

The role is Sydney-based and will involve hands-on L2/L3 operations, incident resolution, and minor change execution within a high-availability enterprise environment.

Key Responsibilities

• Provide L2/L3 support for enterprise middleware including IBM WebSphere Application Server, IBM MQ, Apache Web Server, and e-NOS Perl-based platforms.
• Perform system restarts, conduct log analysis, and resolve platform issues as part of incident and problem management workflows.
• Execute routine operational tasks and scripts as per change and release plans.
• Carry out system health checks, apply platform updates, and implement minor configuration changes.
• Collaborate with delivery and infrastructure teams to maintain platform availability and performance.
• Maintain and update operational documentation and support knowledge sharing across the team.

What You Bring

• 5+ years' experience supporting IBM middleware technologies such as WebSphere Application Server and MQ.
• Strong Linux administration and scripting skills, with hands-on experience in troubleshooting and automation.
• Familiarity with Apache Web Server and Perl scripting (e.g., for e-NOS or similar platforms).
• Proven experience in L2/L3 support roles across enterprise-scale environments.
• Working knowledge of ITSM tools (e.g., ServiceNow, Remedy) and ITIL-aligned support processes.
• Ability to diagnose complex technical issues and communicate clearly with stakeholders and team members.

Why Join Us?

• Contribute to a nationally significant infrastructure support program.
• Join a team of technical experts delivering high-availability, secure-by-design platforms.
• Gain exposure to legacy-modern integration in complex government systems.
• Work with purpose helping secure and sustain critical digital services.

Apply Now

If you're a systems support professional with a passion for middleware operations and mission-critical platforms, we'd love to hear from you. Apply today to become part of Showtime Consulting's trusted delivery network.