Assistant Manager Sales - Ecocycle

Achieved expected sales revenue from new segments & existing Key Accounts

• Keep sound relationship with all customers
• Manage sales force to defined sales aims & objectives
• Effective team management
• Effectively attend and solve the customer problems
• Schedule regular visit to customers and undertake thorough preparation
• Maintain a positive attitude
• Demonstrating commitment to providing more customer service excellence than anyone else in your industry
• Focus on what customers value most; attention, dependability, promptness and competence
• Undertake Effective follow-up especially after the sale
• End deliverable to the customer should be focused to his compliance requirement
• Identifying lucrative market segments
• Prospecting & qualifying
• Hunting for cross selling and up selling opportunities

• From the business volumes new businesses and existing Key Accounts
• Revenue from all accounts
• Revenue & waste volume planning
• NKBS planning, NKBS prospecting and revenue generation
• KAM for existing Key Accounts
• Develop new Key Accounts and convert
• Overdue management & DSO management
• Long term agreements (specially with Key Accounts) and on time agreement renewal
• Regular business
• No. of customer accounts handled
• Grow the new KA
• Price & Margin Management
• Market development
• Stakeholder communication
• On time report submitting

Provide customer service excellence

• Showing extra attentiveness to customer needs
• Effectively attend and solve customers' problems
• Schedule regular visit to customers and undertake thorough preparation
• Maintain a positive attitude
• Demonstrating commitment to providing more customer service excellence than anyone else in your industry
• Focus on what customers value most; attention, dependability, promptness and competence
• Undertake Effective follow-up especially after the sale
• Driving counselor approach for customer service
• Frequency of customer visits
• Number of complaints handled
• Number of successful KAM
• Length in term of contract and without losses to the company
• Annual renewal of agreements
• Variation of Contract Price with budget
• Customer contract violations
• Good customer portfolio management w.r.t. customer satisfaction survey

Effectively manage the collection and delivery of waste from source to the plant

• Acquire target tonnage and quality of industrial wastes for AFR purpose
• Interact with waste sources, and the plant AFR personnel to effectively respond to the requirements of the client and the kiln so to achieve the best possible economic results
• Maintain plant AFR stock levels at a desired level of customer service and Kiln requirement.
• Deliver cost effective collection system
• Variation of target tonnage and delivery cost against actual
• Required and specific AFR volumes
• No of unplanned deliveries vs planned deliveries
• No of customer complains due to deviation of original declared plan to customer (No of instances that deviate the original plan)
• No. of process violations w.r.t. supply of AFR (No of process violation should be zero, No of raised CAF for the sales operation)

Negotiate and close the contracts

• Applying Win win concept for a best price
• Prepare effectively before negotiating
• Understand the needs & interests of all parties involved (internal and external)
• Conclude better agreements through creativity
• Identify potential barriers or hindrances to the engagement
• Adopt a collaborative approach to ensuring trust, rapport and long term gains
• Provide the best after sales service
• Raising customer related contract
• No. of successful new contracts
• No. of discounted contracts
• Spot deals
• Sales growth in existing customers
• New waste streams

AFR policy compliance with Health and Safety and environmental

• Ensuring health and safety and environmental standards are met.
• Demonstrating personal commitment to environmental and health and safety within all areas under your control and influence.
• Ensuring all environmental and health and safety issues are thoroughly investigated and considered during AFR consent and planning processes
• No of LTI related to AFR
• No of CAF related to AFR
• Hazard, SOT and TOT reproting