INFORMATION TECHNOLOGY (IT) OFFICER

Industry: Microfinance Banking | Financial Services
Location: Lagos
Employment Type: Full-Time
Reports To: Head of Information Technology
Salary: Competitive
Experience: 2–4 Years

ABOUT THE ROLE

Our client, a reputable financial institution, is seeking a technically competent and service-oriented Information Technology (IT) Officer to support the organisation's technology infrastructure, systems, users, and digital banking operations.

The successful candidate will provide first-level technical support, maintain IT hardware and software, support network infrastructure, administer user access, and provide operational support for the BankOne Core Banking Application.

The role requires a hands-on IT professional with strong troubleshooting capabilities and practical experience within a banking or financial services environment.

KEY RESPONSIBILITIES

IT Support & Service Management

• Provide first-level technical support to staff across the Bank's Head Office and branches.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues promptly.
• Respond to IT service requests and ensure timely resolution of incidents.
• Maintain proper documentation of IT incidents, resolutions, and service requests.
• Escalate complex technical issues to the Head of IT or relevant technology service providers where required.

BankOne Core Banking Application Support

• Provide first-level support to users of the BankOne Core Banking Application.
• Assist users with system access, functionality, and operational issues.
• Monitor application performance and promptly escalate system-related incidents.
• Support user onboarding, access provisioning, and deactivation in accordance with approved procedures.
• Liaise with the BankOne support team and relevant vendors to resolve application issues.
• Support system updates, configuration changes, testing, and implementation activities as assigned.

IT Infrastructure & Network Management

• Install, configure, maintain, and troubleshoot computers, printers, network devices, and other IT equipment.
• Support the maintenance and monitoring of the Bank's LAN, WAN, internet connectivity, and other network infrastructure.
• Monitor system performance and identify potential infrastructure issues before they affect business operations.
• Perform routine maintenance and preventive checks on IT equipment.
• Maintain accurate records of IT assets and equipment.

User Account & Access Management

• Create, modify, and deactivate user accounts in line with approved access-control procedures.
• Maintain appropriate user access rights and privileges across relevant systems.
• Support password management, authentication, and access-related issues.
• Ensure user access is aligned with job responsibilities and internal security policies.
• Report unusual access activities or potential security incidents to the Head of IT.

Cybersecurity & Data Protection

• Support the implementation of the Bank's information security and cybersecurity controls.
• Monitor systems for potential security threats and report incidents promptly.
• Ensure endpoint devices have appropriate security controls, updates, and protection.
• Support compliance with internal IT security policies and applicable regulatory requirements.
• Promote cybersecurity awareness and safe technology practices among employees.

Backup & Recovery

• Perform and monitor routine data backup activities.
• Verify the integrity and availability of backups.
• Support data restoration and recovery procedures when required.
• Maintain appropriate records of backup activities and report backup failures promptly.
• Support the implementation of the Bank's disaster recovery procedures.

Digital Banking & Electronic Channels

• Provide technical support for the Bank's electronic banking channels and digital platforms.
• Monitor reported issues affecting digital banking services and coordinate appropriate resolution.
• Support integration and connectivity between relevant technology platforms.
• Escalate service interruptions or critical digital banking incidents promptly.

IT Audit & Regulatory Support

• Support internal and external IT audits and technology assessments.
• Provide relevant IT documentation, records, and evidence as requested during audits.
• Support regulatory examinations and compliance reviews.
• Ensure IT activities are conducted in accordance with approved policies, procedures, and security standards.
• Assist in implementing recommendations arising from IT audits and assessments.

Vendor & Technical Support

• Liaise with approved IT vendors and service providers to resolve technical issues.
• Monitor vendor service delivery and escalate unresolved issues.
• Support installation, configuration, maintenance, and troubleshooting activities performed by external service providers.
• Maintain appropriate records of vendor interventions and technical support activities.

KEY PERFORMANCE INDICATORS (KPIs)

Performance will be measured against:

• Timely resolution of IT incidents and user support requests.
• High availability and reliability of IT systems and infrastructure.
• Effective first-level support for the BankOne Core Banking Application.
• Minimal disruption to banking and business operations due to IT-related issues.
• Successful completion of scheduled backup and recovery activities.
• Compliance with IT security policies and access-control procedures.
• Accurate maintenance of IT asset and user-access records.
• Effective support for digital banking channels.
• Timely escalation and resolution of critical technical issues.
• Positive internal user satisfaction with IT support services.

QUALIFICATIONS & REQUIREMENTS

Education

• Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Relevant professional IT certifications will be an added advantage.

Professional Experience

• Minimum of 2–4 years' relevant IT experience.
• Experience within a Microfinance Bank, Commercial Bank, Fintech, or other financial institution is highly desirable.
• Practical experience with the BankOne Core Banking Application is mandatory.
• Demonstrated experience providing technical support in a corporate or financial services environment.

Professional Certifications

Certifications such as the following will be an added advantage:

• CCNA
• CompTIA A+
• CompTIA Network+
• Microsoft Certifications
• Other relevant IT infrastructure, networking, cybersecurity, or systems certifications.

REQUIRED TECHNICAL SKILLS

• BankOne Core Banking Application
• IT Technical Support
• Hardware & Software Troubleshooting
• Network Administration
• Operating Systems
• User Account & Access Management
• Data Backup & Recovery
• Database Fundamentals
• Cybersecurity & Information Security
• Digital Banking Support
• IT Asset Management
• Incident Management
• Microsoft Office Suite
• Basic IT Audit & Compliance Support

HOW TO APPLY

Interested and qualified candidates should send their updated CV to:careersmfb@gmail.com

Subject: Information Technology (IT) Officer

Only shortlisted candidates will be contacted.