Operations Manager

Location: Lagos, Nigeria
Employment Type: Full-Time
Industry: Non-Governmental Organization (NGO) / Development Sector
Experience Level: Mid-Senior Level (5 – 8 Years Preferred)
Salary Budget: ₦350,000 Monthly

Job Summary

We are seeking a highly organized, results-driven, and proactive Operations Manager to oversee the day-to-day execution of program activities within the organization. The successful candidate will be responsible for ensuring efficient program delivery, coordinating teams, and managing strategic partnerships, while enabling leadership to focus on fundraising and long-term strategy.

Key Responsibilities

1. Program Operations & Execution

• Oversee and execute day-to-day program delivery across all initiatives.
• Ensure operational efficiency and timely implementation of projects.
• Translate strategic plans into actionable operational activities.

2. Team Coordination & Supervision

• Coordinate, manage, and supervise cross-functional teams.
• Set performance targets and monitor team productivity.
• Provide leadership, mentorship, and performance feedback to staff.

3. Partnership & Stakeholder Management

• Identify, develop, and manage commercial and strategic partnerships.
• Maintain strong relationships with partners, vendors, and service providers.
• Support collaboration with donors, sponsors, and external stakeholders.

4. Process Improvement & Compliance

• Develop and optimize operational processes and workflows.
• Ensure compliance with organizational policies and donor requirements.
• Monitor risks and implement mitigation strategies.

5. Reporting & Performance Monitoring

• Track operational KPIs and provide regular performance reports.
• Work closely with the M&E team to align operations with impact goals.
• Provide insights and recommendations to improve program effectiveness.

Key Performance Indicators (KPIs)

• Timely Delivery of Programs and Projects
• Operational Efficiency & Process Optimization
• Team Performance & Productivity
• Partnership Development & Retention
• Compliance with Donor and Organizational Standards
• Quality and Timeliness of Operational Reports

Qualifications & Requirements

• Bachelor's degree in Business Administration, Management, Social Sciences, or related field (Master's degree is an advantage).
• 5 – 8 years' experience in operations management, preferably within an NGO or development sector.
• Proven experience in team leadership and project execution.
• Strong organizational, problem-solving, and decision-making skills.
• Experience managing partnerships and stakeholder relationships.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and project management tools.

Benefits

• Competitive salary (₦350,000 monthly).
• Opportunity to work in a high-impact, mission-driven organization.
• Professional growth and leadership development opportunities.
• Collaborative and dynamic work environment.

How to Apply

Interested and qualified candidates should send their CV to:
hiring@mysigma.io