Job Openings Operations Manager

About the job Operations Manager

Operations Manager

Location: Ikeja, Lagos (Fully Onsite)
Industry: Recruitment / HR Consulting
Employment Type: Full-Time
Experience Level: Minimum 5 years
Salary Range: 170,000-200,000 monthly (net)
Start Date: Immediate

Position Overview

We are hiring a highly organized and results-oriented Operations Manager to lead and coordinate business development, recruitment delivery, and financial operations for our HR consulting and recruitment firm. This role requires a strategic thinker with hands-on leadership ability, excellent cross-functional coordination, and deep operational insight into recruitment workflows and revenue generation.

The ideal candidate will have at least 5 years of experience managing operations in a structured professional services environment (recruitment, consulting, or business services preferred).

Key Responsibilities (by Function)

1. Business Development Oversight

  • Monitor client acquisition, SLA signings, and monthly revenue delivery

  • Review and analyze weekly BD reports and sales pipelines

  • Ensure SLAs are operationally feasible and aligned with recruiter capacity

  • Provide strategic support during large-client pitches and pricing proposals

2. Recruitment Delivery Management

  • Oversee and manage recruitment placement delivery across all sectors

  • Track volume and quality of CV submissions per SLA

  • Approve recruitment capacity plans based on BD projections and SLA expectations

  • Ensure adherence to recruitment KPIs, e.g., 5 CVs within 5 business days

3. Finance & Revenue Oversight

  • Supervise invoice generation, payment tracking, and collections

  • Approve client billing and ensure proper documentation

  • Lead monthly and quarterly revenue forecasting

  • Manage internal budget allocations and expense approvals

4. Performance Monitoring & Strategy Execution

  • Conduct monthly performance reviews with Business Development and Operations teams

  • Design and implement cross-functional improvement initiatives

  • Lead strategic planning meetings with senior management

  • Track KPIs across functions and adjust tactics to improve delivery and revenue

Qualifications & Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field (MBA is an advantage)

  • Minimum of 5 years experience in operations, preferably in HR, recruitment, or consulting industries

  • Strong leadership, analytical, and decision-making abilities

  • Proven track record in managing multi-department performance

  • Experience in budgeting, forecasting, and process optimization

  • Excellent written and verbal communication skills

  • Proficiency with tools such as Excel, Google Sheets, CRM, and project management platforms

Benefits

  • Competitive monthly salary: 170,000-200,000 (net)

  • Opportunity to work in a high-impact leadership role

  • Career growth and leadership development pathways

  • Exposure to strategic client accounts and industry leaders

  • Access to professional development and performance bonuses (based on results)

  • Supportive team culture with clear KPIs and performance tracking tools

How to Apply

Interested and qualified candidates should send their CV and a brief cover letter explaining their relevant experience to:
People@mysigma.io
Subject Line: Operations Manager Ikeja (Onsite)


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