Job Openings Customer Service Representative (Female Preferred)

About the job Customer Service Representative (Female Preferred)

Customer Service Representative (Female Preferred)

Location: Lekki, Lagos
Industry: Fashion & Retail (Clothing)
Salary: 150,000 - 170,000 (Monthly, Net)
Employment Type: Full-Time
Work Schedule: Monday to Saturday
Level: Entry to Mid-Level

About the Role

Our client, a fast-growing clothing brand based in Lekki, Lagos, is seeking a smart, articulate, and fashion-forward Customer Service Representative (Female Preferred) to join their dynamic team. The ideal candidate must be highly presentable, customer-focused, and capable of delivering a premium shopping experience to both walk-in and online clients. If you are enthusiastic about fashion and enjoy helping customers look and feel their best, wed love to hear from you.

Key Responsibilities

  • Greet and attend to walk-in customers with professionalism and warmth.

  • Handle customer inquiries via phone, WhatsApp, email, and social media platforms in a timely and professional manner.

  • Assist customers with product selection, availability, sizing, and styling suggestions.

  • Process sales transactions, issue receipts, and manage point-of-sale systems efficiently.

  • Resolve customer complaints, returns, and product exchanges in line with company policy.

  • Maintain an organized and aesthetically pleasing showroom/retail floor.

  • Keep detailed and accurate records of customer interactions and transactions.

  • Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.

  • Collaborate with sales and inventory teams to ensure customer needs are met.

  • Stay up to date on new product launches, promotions, and brand trends.

Requirements & Qualifications

  • Minimum of OND/HND/B.Sc. in any discipline.

  • 1 - 3 years of experience in customer service, preferably in fashion, retail, or hospitality.

  • Female candidates are strongly encouraged to apply (gender-based role preference by client).

  • Must be well-groomed, stylish, and fashion-conscious.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving skills and ability to think on your feet.

  • Must be confident, articulate, and capable of engaging a high-end clientele.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Proficient in the use of Microsoft Office, WhatsApp Business, Instagram, and POS systems.

  • Residing in or near Lekki is an added advantage.

  • Must be available to resume immediately.

Benefits

  • Competitive Salary

  • Sales and Performance Bonus

  • Staff Discounts on Clothing

  • Opportunity for Career Growth in a Fashion-Forward Brand

  • Exposure to VIP Clients and Fashion Events

  • Positive and Stylish Work Environment

How to Apply

Qualified candidates should send their CV and a recent photo (optional but encouraged) to:
hiring@mysigma.io 
Subject Line: Customer Service Lekki


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