Patient Services Coordinator

Patient Services Coordinator

Location: Enugu
Employment Type: Full-Time
Remuneration: From 1,800,000 per annum

Overview

We are seeking a dedicated and professional Patient Services Coordinator (PSC) to join our team. This role is crucial in ensuring a smooth and supportive inpatient experience from admission through to discharge. The successful candidate will serve as a vital link between patients, their families, and the clinical teams ensuring continuity of care, effective communication, and outstanding service quality.

Key Responsibilities

• Admission Coordination: Manage and process all inpatient admissions, including documentation, consent, and billing.

• Bed Management: Work with nursing teams to allocate beds and monitor availability for admissions or internal transfers.

• Patient Orientation: Welcome new inpatients and provide guidance on hospital services, routines, and patient rights.

• Care Navigation: Serve as the liaison between patients, families, and care teams to ensure seamless communication and care delivery.

• Ward Round Support: Join clinical rounds as needed to raise service issues and capture patient feedback.

• Family Liaison: Act as the point of contact for authorized family members regarding patient updates, visitation, and discharge plans.

• Discharge Coordination: Facilitate timely discharge by collaborating with medical, billing, and transport departments.

• Service Quality Monitoring: Track satisfaction levels, manage patient feedback, and escalate non-clinical needs (e.g., diet, mobility).

• Documentation & Reporting: Maintain detailed records and submit daily service reports including discharges and patient concerns.

• Compliance Support: Ensure adherence to safety, confidentiality, and professional standards of patient care.

Qualifications & Experience

• B.Sc. or HND in Health Administration, Public Health, Social Sciences, or related field.

• Minimum of 2-4 years experience in inpatient coordination, hospital front-office, or a related role.

• Solid understanding of hospital admission, transfer, and discharge processes.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Excellent interpersonal and communication skills with strong attention to detail.

• Ability to handle multiple tasks in a fast-paced healthcare setting.

Desirable Attributes

• Experience in a specialist or tertiary hospital setting.

• Familiarity with NHIS/HMO billing and discharge against medical advice (DAMA) procedures.

• Knowledge of infection control and patient rights policies.

• Calm, empathetic, and service-driven demeanor.

• Skilled in data analysis and reporting using digital tools.

Benefits

• Competitive salary with structured performance reviews.

• Access to continuous professional development and training.

• Inclusive and supportive work culture.

• Career progression within a growing healthcare network.

• Access to staff health plans and wellness programs.

How to Apply

Interested and qualified candidates should submit their CV and a brief cover letter via the link below: