Patient Services Coordinator

Patient Services Coordinator

Location: Enugu
Employment Type: Full-Time
Experience: 2 - 4 years
Salary: 120,000 - 150,000 Monthly

Overview

We are seeking a detail-oriented and service-driven Patient Services Coordinator (PSC) to join our hospital team. This role plays a pivotal part in delivering a smooth, professional, and supportive inpatient experiencefrom admission through discharge.

The ideal candidate is not only highly organized but also process-focused, with a strong ability to monitor service workflows, implement procedures, and report performance metrics. While hospital or clinical experience is advantageous, individuals with a background in hospitality, hotel management, or structured client service roles are also strongly encouraged to apply.

Note to Applicants: This role is best suited to candidates with experience in service management, process implementation, and client satisfaction reporting. Hospitality professionals with transferable skills are welcome.

Key Responsibilities

• Admission Coordination: Oversee inpatient admissionsdocumentation, consent, and billing initiation.

• Bed Management: Work with nursing staff to manage bed allocation and monitor availability.

• Patient Orientation: Guide new patients through hospital routines, services, and patient rights.

• Care Navigation: Act as the liaison between patients, families, and healthcare teams to ensure clear and timely communication.

• Ward Round Support: Participate in clinical rounds to report service-related concerns and capture patient feedback.

• Family Liaison: Provide regular updates and assistance to patients families on visitation and discharge plans.

• Discharge Coordination: Facilitate smooth discharges in collaboration with medical, transport, and billing teams.

• Service Quality Monitoring: Track patient satisfaction, resolve non-clinical issues (e.g., food, comfort), and uphold service standards.

• Documentation & Reporting: Maintain accurate logs and submit daily reports on discharges, issues, and service data.

• Compliance Support: Ensure patient privacy, dignity, and adherence to professional care standards.

Qualifications & Experience

• Education: B.Sc. or HND in Health Administration, Hospitality Management, Public Health, Social Sciences, or related fields.

• Experience: 2-4 years in inpatient coordination, hospital front desk, hotel guest services, or structured service delivery roles.

• Understanding of patient workflows (admission to discharge) or similar service systems.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Ability to multitask in a fast-paced and client-facing environment.

Desirable Attributes

• Experience in a specialist or tertiary care hospital.

• Knowledge of NHIS/HMO billing and DAMA protocols.

• Familiarity with patient rights and infection prevention.

• Calm, empathetic, and service-focused demeanor.

• Skilled in analyzing service data and reporting for improvements.

Benefits

• Competitive salary with regular performance reviews.

• Professional development and in-service training opportunities.

• Inclusive and collaborative workplace culture.

• Career growth in a progressive healthcare network.

• Access to staff healthcare and wellness programs.