Remote Application System Analyst II

Remote Application System Analyst II – Irving, TX (3-Month Contract)

Location: Remote (Irving, TX)
Job Type: Contract (3 Months)
Schedule: Full-Time | Monday–Friday | On-Call Rotation Required

Join a Leading Healthcare IT Team as an Application System Analyst II

Sigma Inc. is seeking an experienced Application System Analyst II to support a large multi-regional healthcare system. This remote opportunity is ideal for professionals with experience in application support, incident management, ITIL processes, Microsoft Office environments, desktop applications, troubleshooting, and healthcare IT operations.

As an Application System Analyst II, you will provide Tier 2 and Tier 3 support for a portfolio of enterprise back-office applications, collaborate with technical and vendor teams, and help ensure the reliability and performance of critical business systems.

Key Responsibilities

• Provide Tier 2 and Tier 3 application support for medium- to high-complexity enterprise applications.
• Troubleshoot, analyze, and resolve application issues while maintaining excellent customer service.
• Follow ITIL-based incident, problem, and change management processes.
• Participate in an on-call rotation to provide 24/7 application support coverage.
• Document incidents, root causes, resolutions, and workarounds in call-tracking and knowledge management systems.
• Coordinate issue resolution with software vendors and internal technical teams.
• Analyze recurring issues and recommend preventive solutions and process improvements.
• Support SEV1 and SEV2 application outages and service restoration efforts.
• Collaborate with infrastructure, network, and technical teams to identify system dependencies and root causes.
• Maintain SLA compliance and support operational excellence initiatives.

Required Qualifications

• Bachelor's Degree required.
• Experience providing Tier 2/Tier 3 application support.
• Strong troubleshooting and problem-resolution skills.
• Experience supporting enterprise business applications.
• Knowledge of ITIL processes including Incident, Problem, and Change Management.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Strong documentation and knowledge management experience.

Preferred Qualifications

• Experience supporting healthcare applications or healthcare IT environments.
• Experience working in large enterprise or multi-site organizations.
• Knowledge of Microsoft Office Suite and collaboration platforms.
• Experience coordinating with third-party software vendors.
• Familiarity with service management tools and ticketing systems.

Technical Skills

• Application Support
• Incident Management
• Problem Management
• ITIL Framework
• Microsoft Office Suite
• Service Desk Operations
• Root Cause Analysis
• Knowledge Base Documentation
• Ticketing Systems
• Vendor Management
• Change Management
• Enterprise Applications
• Technical Troubleshooting
• SLA Management