Remote IT Business Operations Manager

36999532 Remote IT Business Operations Manager 8 Months Contract
Sigma Systems is currently looking for a Remote IT Business Operations Manager

40 hours per week

Responsibilities:

Vendor Management

• Manage IT vendor relationships, contracts, and service level agreements to ensure performance, value, and accountability.
• Conduct regular vendor performance reviews and vendor risk assessments, driving continuous improvement and accountability.
• Identify opportunities to reduce vendor sprawl and consultant dependency through standardization and strategic sourcing.
• Identify, assess, and manage IT operational and vendor‐related risks, escalating issues as appropriate.
• Track service performance, vendor effectiveness, and cost efficiency, highlighting trends and opportunities for improvement.

Budget & Planning

• Prepare and deliver regular financial and operational reporting for IT leadership to support informed decision‐making.
• Supports the annual IT budgeting and forecasting process in close partnership with Finance, ensuring alignment to strategic and operational priorities.
• Track and manage IT expenses, forecast variances, and continuously align technology investments to evolving business needs.
• Support the development of business cases for new IT initiatives, services, and investments, ensuring financial rigor and value realization.
• Develop and maintain IT operational metrics and dashboards related to budget performance, contractual compliance, and service delivery.
• Support IT staffing plans, onboarding, and professional development initiatives.

Requirements:

• 7+ Experience in IT operations, technology operations, or enterprise operations leadership
• Strong understanding of IT financial management, budgeting, and cost controls
• Experience managing vendors, contracts, and third-party services
• 2+ years of experience delivering business updates to leadership, including crafting concise executive summaries for senior stakeholders
• 2+ years of experience supporting large-scale enterprise initiatives
• Deep understanding of IT-Specific Contract Structure
• Proficient in tools such as Excel, PowerPoint, and data visualization platforms; not expected to be a technical expert but comfortable working within a business intelligence ecosystem.
• Competency in vetting vendors for cybersecurity and regulatory compliance
• Strong business acumen with the ability to partner effectively with Finance, Legal, and Procurement
• Excellent communication, organization, and stakeholder management skills
• Analytical, detail-oriented, and comfortable operating in a regulated environment
• Proven ability to build structure, improve processes, and drive accountability
• Strong understanding of how data and analytics support business operations, particularly within underwriting domains.
• Solid understanding of financial services product offerings, distribution channels, and the competitive landscape, with the ability to translate external trends into internal strategy
• Excellent communication and interpersonal skills, with the ability to build trust, influence without authority, and communicate complex concepts clearly to non-technical audiences.
• Excellent documentation skills with the ability to clearly capture and communicate business needs, statuses, and outcomes to both technical and non-technical audiences.
• Adept at identifying themes, synthesizing information, and drawing meaningful insights from conversations and data.