Cloud Service Provider - Operations and Support Manager

📍 Location: On-site – Nasr City, Cairo, Egypt

📍 Tech Stack: Relevant tools and technologies based on role

📍 What You’ll Do:

• Develop and implement strategies for cloud operations, ensuring alignment with organizational goals and industry best practices.
• Lead, mentor, and manage a team of cloud engineers and support staff, fostering a high-performance culture.
• Oversee the day-to-day operations of cloud infrastructure and services, ensuring high availability, performance, and security.
• Establish and optimize processes for incident resolution, root cause analysis, and problem prevention within the cloud environment.
• Implement and enforce robust change management procedures to minimize risks and ensure smooth transitions of cloud services.
• Monitor and optimize cloud spending, identifying opportunities for cost reduction without compromising service quality.
• Manage relationships with service providers, ensuring service level agreements (SLAs) are met.
• Ensure cloud operations adhere to regulatory compliance requirements and security best practices.
• Forecast future cloud resource needs and plan for scaling infrastructure to meet business demands.
• Provide regular reports on cloud performance, availability, usage, consumption, and cost metrics to senior management.

🎯 Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 7-10 years of experience in IT operations, with at least 3-5 years in a leadership role specifically managing cloud environments.
• Cloud providers Certifications (e.g., AWS Certified Solutions Architect – Professional or equivalent) are highly preferred.
• ITIL certification (Foundation, Practitioner, or Intermediate) is highly preferred
• Certified Cloud Security Professional (CCSP) is highly preferred.