Job Openings 26385 Customer Service Support Specialist (Team Leader)

About the job 26385 Customer Service Support Specialist (Team Leader)

About the Assignment:

- Guide our consumer and partners in using our products

- Manage service enquiries and disputes arising from our consumer and partners

- Provide excellent customer service to our consumer and partners base

- Maintain good relationships and community building efforts with our consumer and partners

- Support project from all verticals including registration, acquisition, and sales transaction.

The Core Objectives:

- Educate consumers and partners on Grab products, promotional campaigns, as well as troubleshooting when they have difficulties.

- To resolve consumers and partners problems quickly and effectively with empathy and care.

- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).

Essential Experience / Criteria (Mandatory):

- Graduated Strata 1 from any major

- Min 2 years experiences as Team Leader / Supervisor

- Excellent verbal and written communication skills

- Fluent in English

- Strong Customer Service Skills

- Sales Skills

- Leadership Skills

- Human Resource Management Skills

- Basic Computer Skills

- Results Driven Attitude

- Min 2 years experiences as Team Leader / Supervisor

- Please reminded to always attached: Typing skill with WPM 50 & accuracy 90%

- Attention to Detail

- Ability to motivate Team members

- Ability to supervise multi-functional tasks

- Ability to handle confidential /sensitive information in a professional manner

- Vaccinated min 2 Dose

- Adaptive with dynamic changes