Call Centre Agent (Travel Service)

Job Overview

This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.

Key Responsibilities

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
• Provide accurate information, assistance, and solutions to customer inquiries related to travel services.

• Manage and resolve customer complaints or issues efficiently.

• Accurately record customer interactions and update relevant systems.

• Ensure high-quality service standards and maintain customer satisfaction.
• Work on rotational shifts, including nights, weekends, and public holidays.

Requirements

• Excellent command of English (spoken and conversational) required to handle both local and foreign customers.
• Minimum 6 months to 1 year experience in Customer Service or Call Centre (mandatory).
• Education: SPM and above.
• Candidates from insurance or travel industries are an advantage (training provided).

• Must be comfortable working in a shift-based schedule.

• Strong communication skills, problem-solving ability, and customer-first mindset.