Customer Engagement Specialist

Customer Engagement Specialist - Remote (Orange County, CA)

The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization. Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.

Key Responsibilities:

Outbound Prospecting & Engagement

• Conduct high-volume outbound calls to new business prospects, including physicians, Medspa, and aesthetic practices.
• Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
• Introduce the company's aesthetic technology portfolio at a high level and assess interest and timing.
• Navigate gatekeepers and engage decision-makers professionally and confidently.

Lead Qualification & Handoff

• Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent).
• Accurately document call outcomes and opportunity details in Salesforce or a designated CRM.
• Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
• Ensure timely and clean handoff to maximize conversion rates and rep productivity.

Pipeline Support & Activity Management

• Maintain consistent outbound activity levels aligned with performance expectations.
• Track follow-up cadence and engagement history to ensure no opportunity is missed.
• Collaborate with sales leadership to refine messaging, targeting, and qualification standards.

Qualifications:

• Bachelor's degree (recommended, but not required), or equivalent professional experience in
• sales, marketing, or customer engagement.
• 1–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred).
• Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
• Self-motivated, goal-oriented, and resilient under pressure.
• Excellent organization and time-management skills.
• Experience with Salesforce CRM or similar platforms preferred.
• Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.

Position Impact

• The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities, and fueling growth across the region.
• This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.

Salary Range:  $70,000 to $80,000 Annually