Customer Service Executive - Operations Support

Overview
Handles daily operational tasks to ensure smooth workflow across payments, KYC, and communication channels.

Key Duties

• Add bonuses and correct negative balances

• Assign accounts to sales and share updates

• Record deposits/withdrawals in Excel with correct rates

• Check deposit attempts and report results

• Report crypto withdrawals to PSP/back office

• Contact PSPs for issues (under supervision)

• Maintain Telegram activity as instructed

• Post Trustpilot comments via VPN

• Track and update KYC status and reports

• Approve KYC/demo accounts after confirmation

Requirements

• Detail-oriented and well organized

• Good with Excel / Google Sheets

• Basic fintech/brokerage knowledge (training provided)

• Reliable and proactive communicator

• Conversational English minimum