Executive – Customer Delivery - Automobile

Overview

We are looking for a customer-focused professional to manage the final stage of the vehicle delivery process. This role involves coordinating with internal teams, handling customer interactions, and ensuring a smooth and positive delivery experience.

Key Responsibilities

• Manage the end-to-end vehicle delivery process to customers.
• Coordinate delivery timelines with internal teams (sales, finance, registration, service, etc.).
• Communicate delivery updates clearly to customers.
• Demonstrate vehicle features and assist during handover.
• Handle customer queries and ensure a seamless experience.
• Maintain accurate records and documentation.

Requirements

• Bachelor's degree in Management or a related field (preferred).
• Minimum 2 years of experience in customer service (automotive industry is a plus).
• Experience in vehicle delivery operations is an advantage.
• Strong communication and interpersonal skills.
• Good attention to detail and organizational skills.