Senior Executive - Public Relations

Overview

We are seeking a professional and customer-focused Senior Executive – Public Relations to manage customer relationships, handle complaints and grievances, and ensure a high standard of customer service. The ideal candidate will serve as the primary point of contact for customer concerns, working proactively to resolve issues, enhance customer satisfaction, and strengthen long-term customer relationships.

Key Responsibilities

• Handle customer inquiries, grievances, and complaints in a professional and timely manner.
• Build and maintain strong customer relationships to enhance customer satisfaction and loyalty.
• Provide frontline customer communication and support across various channels.
• Investigate and resolve customer issues while coordinating with relevant internal teams.
• Manage customer negotiations and conflict resolution effectively.
• Maintain high service standards and ensure a positive customer experience.
• Monitor customer feedback and recommend service improvement initiatives.
• Maintain accurate records of customer interactions and complaint resolutions.

Requirements

• Excellent communication skills in English, both written and verbal.
• Previous experience in customer service, customer relations, or customer handling roles.
• Strong negotiation, interpersonal, and conflict resolution skills.
• Presentable personality with a professional attitude and customer-focused approach.
• Previous experience in the automotive industry will be an added advantage.
• Experience working in international airports or star-class hotels (local or overseas) will be highly desirable.
• Strong problem-solving skills and the ability to handle difficult situations professionally.
• Ability to work independently while maintaining strong relationships with customers and internal stakeholders.