Pre-Sales Specialist

Role: Pre-Sales Specialist

Location: Johannesburg

Type: Permanent

To provide technical support to various clients, apply broad understanding of technical developments and products to solve clients problems. Assess customer needs and develop technical solutions to meet those needs. This role will also act as 2IC to the product manager in terms of proposals and quotes.

Skills, qualifications and experience

• In-depth understanding and practical experience in multiple technologies, such as Microsoft, Managed security, VMware, VoIP, hosting etc.
• At least 3 - 5 years professional experience in ICT industry
• Strong problem solving and trouble shooting skills
• Ability to interact at all levels
• Committed to client satisfaction
• Excellent communication skills, verbal and written

Key responsibilities

• Support sales team with client facing technical pre-sales assistance
• Provide technical solutions is a professional and timely manner
• Provide recommendations and roadmaps for proposed solutions
• Advocating for process improvements and helping develop solutions
• Documenting and sharing best practice knowledge for new solutions
• Create and confidently deliver technical presentations
• Create internal design configuration documentation including network diagrams with technical explanations
• Create and ensure all quotes and proposals are done within SLA and are accurate
• Ensure that quotes and proposals are approved timeously
• Work with Product Manager to feedback on issues with products
• Liaise with implementation / project team, explaining client requirements to ensure smooth transition from sale to delivery.
• Dealing with and assisting with problems relating to solution / project