Sales Administrator - Onsite: Johannesburg

Role: Sales Administrator

Type: Permanent

Working Environment: Onsite

Location: Bryanston, Johannesburg

To oversee general administration duties to support the sales function to achieve business objectives and ensure compliance with the companys processes, policies and procedures.

Skills and Competencies required

• 2-5 years experience in ICT related position / industry (essential)
• Strong attention to detail
• Advanced MS Excel, Word, PowerPoint, Outlook
• Excellent communication (verbal and written) skills
• Ability to work in a high-pressure environment
• Ability to meet deadlines
• Matric
• Tertiary qualification will be an added advantage.

Requirements of the role

• Build strong ethical working relationships with all stakeholders
• Adoption of an accountability stance for all stakeholder management.
• Regular and appropriate engagement as per stipulated guidelines.
• Provide regular and appropriate feedback to mandated contacts on all incidents and events.
• Adhere to SLAs as prescribed for incidents and events.
• Effective and professional phone manner, with the ability to take and record messages for colleagues as needed.
• Assist Account Managers with the generation of quotes, proposals and roadmaps.
• Assist with internal quality control for new client projects and sales orders
• End to end process managements from signed proposal to project handover.
• Dispatching of tickets to the correct resources
• Performing feasibility assessments for connectivity that are accurate and timeous.
• Ensure cancellations and realignments are managed in terms of accuracy and completed within SLA.
• Process sales orders for all internal infrastructure deployment and change management including labour.
• Ensure proposals are managed in terms of accuracy and completed within SLA.
• Actively monitor ticket activity to avoid breaches and non-compliance with business process.
• Drafting and maintaining an updated to date handover note, which must be distributed two weeks prior to annual leave, or ad hoc if absent.