Job Openings Sales Executive (Post Sales)
About the job Sales Executive (Post Sales)
- Respond to customer inquiries and resolve post-sales issues promptly and professionally.
- Provide product or service information, troubleshoot problems, and offer solutions to meet customer needs.
- Ensure a high level of customer satisfaction by maintaining a positive and helpful attitude.
- Develop and maintain strong relationships with existing customers to foster long-term partnerships.
- Identify opportunities for upselling or cross-selling additional products or services based on customer needs.
- Coordinate with internal teams to process and fulfill customer orders accurately and on time.
- Monitor order status and provide customers with regular updates on delivery schedules.
- Gather feedback from customers regarding their experiences with our products or services.
- Compile and analyze feedback to identify trends and areas for improvement.
- Investigate and resolve customer complaints or issues in a timely manner.
- Collaborate with other departments, such as technical support or logistics, to address complex problems.
- Maintain accurate records of customer interactions, transactions, and correspondence in the CRM system.
- Generate reports on post-sales activities and customer feedback as required.
- Assist customers in understanding how to use products or services effectively.
- Provide training or resources to help customers maximize the value of their purchases.
Skills and Requirement
- Understand the company's offerings in-depth.
- Quickly grasp and explain technical concepts.
- Effective verbal and written communication.
- Understand and address customer needs.
- Analyze and solve challenges and objections.
- Build positive customer relationships.
- Collaborate with sales, product, and marketing teams.
- Support the sales process.
- Efficiently manage tasks and priorities.
- Analyze market trends and competitor offerings.
- Stay updated with evolving technology.
- Maintain accurate records.
- Handle pricing discussions.
- Deliver engaging presentations.
- Use CRM tools for customer management.
- Understand the industry and business context.
- Willingness to travel for meetings when needed.
- Minimum 1 year experience in sales
Location: Sanepa, Lalitpur
Deadline to apply: September 30, 2023