Job Openings Sales Executive (Post Sales)

About the job Sales Executive (Post Sales)

Job Description

  • Respond to customer inquiries and resolve post-sales issues promptly and professionally.
  • Provide product or service information, troubleshoot problems, and offer solutions to meet customer needs.
  • Ensure a high level of customer satisfaction by maintaining a positive and helpful attitude.
  • Develop and maintain strong relationships with existing customers to foster long-term partnerships.
  • Identify opportunities for upselling or cross-selling additional products or services based on customer needs.
  • Coordinate with internal teams to process and fulfill customer orders accurately and on time.
  • Monitor order status and provide customers with regular updates on delivery schedules.
  • Gather feedback from customers regarding their experiences with our products or services.
  • Compile and analyze feedback to identify trends and areas for improvement.
  • Investigate and resolve customer complaints or issues in a timely manner.
  • Collaborate with other departments, such as technical support or logistics, to address complex problems.
  • Maintain accurate records of customer interactions, transactions, and correspondence in the CRM system.
  • Generate reports on post-sales activities and customer feedback as required.
  • Assist customers in understanding how to use products or services effectively.
  • Provide training or resources to help customers maximize the value of their purchases.

Skills and Requirement

  • Understand the company's offerings in-depth.
  • Quickly grasp and explain technical concepts.
  • Effective verbal and written communication.
  • Understand and address customer needs.
  • Analyze and solve challenges and objections.
  • Build positive customer relationships.
  • Collaborate with sales, product, and marketing teams.
  • Support the sales process.
  • Efficiently manage tasks and priorities.
  • Analyze market trends and competitor offerings.
  • Stay updated with evolving technology.
  • Maintain accurate records.
  • Handle pricing discussions.
  • Deliver engaging presentations.
  • Use CRM tools for customer management.
  • Understand the industry and business context.
  • Willingness to travel for meetings when needed.
  • Minimum 1 year experience in sales


Salary: Negotiable

Location: Sanepa, Lalitpur

Deadline to apply: September 30, 2023

Type: Job