Clinic Manager

Role Overview:

The Clinic Manager for a primary healthcare facility in Abu Dhabi will play a key role in overseeing the operational, financial, and clinical aspects of the clinic, ensuring the delivery of high-quality care in compliance with local regulations and healthcare standards, including JAWDA and TASNEEF. This position requires a dynamic leader with excellent organizational skills, in-depth knowledge of regional healthcare regulations, and the ability to foster a positive work environment for staff while ensuring the clinic runs efficiently and effectively.

Responsibilities

1. Staff Management:

• Lead recruitment, training, and supervision of all clinic staff, ensuring adherence to local hiring and employment regulations.
• Conduct regular performance appraisals, providing constructive feedback and development opportunities.
• Develop, manage, and adjust staff schedules to ensure optimal clinic coverage and operational efficiency.

2. Patient Care:

• Oversee the delivery of high-quality patient care services in line with JAWDA, TASNEEF, and other relevant standards.
• Address patient inquiries, concerns, and complaints with cultural sensitivity and professionalism.
• Monitor patient satisfaction levels, identifying areas for improvement and implementing strategies to enhance the patient experience.

3. Administrative Management:

• Oversee clinic finances, including budgeting, billing, and revenue collection, ensuring compliance with UAE healthcare regulations.
• Ensure accurate and up-to-date patient records, in compliance with local data protection laws.
• Liaise with insurance providers for claim processing and verification of patient coverage.

4. Facility Management:

• Ensure the clinic meets JAWDA and TASNEEF standards for safety, cleanliness, accessibility, and overall environment.
• Manage medical supply and equipment inventory, ensuring compliance with local import and safety regulations.
• Oversee facility maintenance and repairs in accordance with local building codes and regulations.

5. Regulatory Compliance:

• Stay informed on updates to local healthcare regulations, accreditation requirements, and industry standards in Abu Dhabi.
• Ensure clinic operations comply with licensing, health, and safety regulations.
• Implement and enforce policies that safeguard patient confidentiality and comply with UAE privacy laws.

6. Quality Improvement:

• Monitor clinic performance metrics and identify opportunities for operational and clinical improvements.
• Develop and implement quality improvement initiatives in line with JAWDA and TASNEEF guidelines.
• Foster a culture of continuous learning and professional development, supporting staff training and growth.

7. Collaboration and Coordination:

• Collaborate with physicians, nurses, and other healthcare professionals to ensure seamless patient care.
• Build strong relationships with external stakeholders, including regulatory bodies and health authorities, to maintain compliance with evolving healthcare standards and regulations.
  

Requirements:

• Education: Bachelors degree in Healthcare Administration, Business Administration, or a related field (Masters degree preferred).
• Experience: At least 3-5 years of experience in healthcare management, with a strong background in primary healthcare administration in Abu Dhabi, UAE.
• Local Regulations Knowledge: In-depth understanding of JAWDA, TASNEEF, HAAD regulations, and other UAE healthcare standards.
• Audit Experience: Experience with healthcare facility audits and quality assessments is highly desirable.
• Leadership Skills: Proven leadership capabilities, including team building, staff motivation, and navigating cultural diversity.
• Communication: Excellent written and verbal communication skills in English and Arabic.
• Technical Skills: Proficiency in healthcare management software and electronic health record (EHR) systems.
• Problem-Solving: Strong analytical, decision-making, and problem-solving abilities, particularly in high-pressure situations.
• Multicultural Competence: Ability to work effectively in a fast-paced, multicultural healthcare environment.