Primary Healthcare Coordinator

Job Description:

Core Duties and Responsibilities:

• Supporting Patient Care:
  • Facilitate care delivery to patients.
  • Coordinate operations within the medical center.
  • Communicate and provide resources to patients and caregivers regarding conditions and treatment requirements.
• Behavior Management:
  • Recognize and manage challenging behaviors of patients and caregivers effectively.
• Communication and Liaison:
  • Liaise with patients, health, and social care providers for ongoing communication.
  • Organize patient information for efficient data transfer.
• Patient Information Handling:
  • Receive and collate information from new, existing, and transfer patients.
  • Ensure adequate monitoring for patients at risk by liaising with other providers.
• Data Quality and Reporting:
  • Conduct checks on data input for quality and consistency.
  • Generate reports for population health management.
• Multidisciplinary Coordination:
  • Coordinate among multidisciplinary teams within the providers setting.
• Internal Meetings and Minutes:
  • Organize and manage minutes of internal meetings as required.
• Follow-up and Tracking:
  • Follow up and track preventive screening results to ensure timeliness and completeness.

Key Interactions:

Internal Interactions:

• Clinical lead.
• Physicians within the facility.
• Administrative staff within the facility.
• Other clinically trained personnel such as pharmacists, technicians, physiotherapists, nurses, etc.

External Interactions:

• Other healthcare providers.
• Service providers like rehabilitation centers, home care facilities, dialysis centers, outpatient pharmacies, etc.
• Social care services provided by psychologists, behavioral analysts, social workers, counselors, etc.
• Voluntary services.
• Patients and their family members/caregivers.

Preferred Qualifications:

• Diploma or equivalent certificate in Health-related fields (e.g., Health Care Administration, Public Health, Health Education), Social Sciences, or Business Administration.
• Bachelors degree in Health-related fields (e.g., Health Care Administration, Public Health, Health Education), Social Sciences, or Business Administration.

Preferred Experience:

• Minimum 2 years of experience at a healthcare provider (e.g., hospital, outpatient clinic) or with a healthcare professional.
• Medical center operation and coordination experience.
• Quality experience in JAWDA, TASNEEF KPIs.
• Administrative duties and database usage experience.
• Experience in primary care services (such as chronic disease management and preventive services).
• Knowledge of medical terminology.

Note: Experience requirements are flexible if appropriate education and training are met.

Skill Set and Attributes:

• Excellent verbal and written communication skills in English and Arabic.
• Strong organizational and documentation skills with attention to detail.
• Strong critical thinking and problem-solving skills.
• Proficiency in common word processing, presentation, spreadsheet, and email tools.
• Data analysis and management skills.