Concierge (Jelapang Nursing Home)

We are seeking a proactive and service-oriented individual to join our team in a customer-facing role supporting the daily operations of a residence. In this role, you will provide professional front-line service by handling enquiries, managing mail and deliveries, and assisting with administrative and business support tasks. You will play a key part in ensuring smooth operations by coordinating errands, supporting printing and logistics needs, and maintaining organised systems within the residence. You will take ownership of client interactions, deliver high-quality service across diverse needs, and contribute to a positive and efficient environment through strong communication, multitasking, and problem-solving skills.

Duties/Responsibilities:

• Provides customer service on phone and at the residence.
• Provides information regarding residence.
• Runs appropriate errands for clients and picks up or delivers a variety of items.
• Provides a variety of business services such as collection or shipping packages/items and assisting with printing needs.
• Receives, stores, and/or delivers mail and deliveries.
• Develops and maintains administration of the residence.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent multitasking skills.
• Excellent administrative and organisation skills.

Education and Experience:

• At least two years of customer services experience highly preferred.
• Has at least Higher Nitec or O level pass in English
• Conversant in English and Mandarin
• Able to handle different levels of clients

Physical Requirements:

• Prolonged periods standing at a desk and working on a computer.

About St Lukes Eldercare

St Lukes ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion.

Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community-based programmes that promote active ageing; centre-based offerings such as day care, rehabilitation and nursing; residential (nursing home) services for long-term care; and home-based services covering medical, nursing and therapy needs.

Leveraging our legacy of over 25 years, we are on an unstoppable mission to transform care challenges of Singapores ageing population. Through innovation, collaboration and education, we seek to elevate the community care sector, where elders thrive in their golden years and age with dignity, independence and joy.

Incorporated in 1999, SLEC is a registered charity and an Institution of a Public Character. Since our founding with four centres, we have grown to more than 30 centres and two nursing homes, impacting over 22,000 elders islandwide.

We are seeking a passionate and compassionate professional to join us. If you're ready to embrace a challenge that blends purpose with professional and personal growth, we invite you to join our Super Loving Extra Caring family to Serve, Love and Empower Communities together!