Data Analyst - IT

The Data Analyst is responsible for transforming data into actionable insights to support clinical, operational, and strategic decision-making across St Luke's ElderCare. The role will work closely with IT, operations, nursing homes, and HQ functions to develop dashboards, automate reporting processes, and improve data-driven decision-making.

This role supports SLEC's digital transformation initiatives by ensuring data integrity, integration, and accessibility across systems.

Key Responsibilities

1. Data Analysis & Insights

• Analyse operational, clinical, and financial data to identify trends, patterns, and improvement opportunities
• Provide actionable insights to support management decision-making and service improvements
• Perform root cause analysis on operational issues (e.g., utilisation, staffing, service delivery gaps)

2. Dashboard & Reporting Development

• Design and maintain dashboards and reports (e.g., Power BI) for leadership and operational teams
• Automate recurring reports to reduce manual data preparation
• Standardise KPIs across departments to ensure consistency in reporting

3. Data Integration & Management

• Support integration of systems (e.g., care systems, finance systems) to ensure data consistency
• Work with IT teams to establish a single source of truth for key datasets
• Ensure high data quality through validation, cleansing, and governance practices

4. Operational & Business Support

• Partner with stakeholders (clinical, operations, finance, HQ) to understand reporting requirements
• Translate business needs into technical data requirements and analytics solutions
• Support ongoing projects such as system integrations and process improvements

5. Compliance & Data Governance

• Ensure compliance with PDPA and health information act requirements
• Adhere to organisational policies and regulatory standards in handling sensitive healthcare data
• Implement data access controls and maintain data confidentiality

Qualifications & Experience

• Degree in Data Analytics, Information Systems, Computer Science, Statistics, or related field
• 2–5 years of experience in data analysis, business intelligence, or similar role
• Experience in healthcare, eldercare, or social services sector is an advantage
• Familiarity with regulatory requirements (e.g., PDPA, health information act) preferred

Technical Skills

• Proficiency in data visualisation tools (e.g., Power BI, Tableau)
• Strong SQL skills and experience with database querying
• Experience with Excel (advanced), data modelling, and data cleaning
• Knowledge of ETL processes or data integration tools is an advantage

Core Competencies

• Strong analytical and problem-solving skills
• Ability to communicate insights clearly to non-technical stakeholders
• Detail-oriented with high standards of data accuracy
• Ability to work in a fast-paced, operational healthcare environment
• Strong stakeholder management and collaboration skills