Senior Manager /Manager / Cluster Lead, Integrated Facilities Management (IFM)

Role Purpose

To lead and deliver integrated facilities management (IFM) services across a portfolio of eldercare facilities (Nursing Homes and Day Care Centres), ensuring safe, compliant, reliable and cost-effective operations.

The role will support the organisation's transition from traditional facilities management to a cluster-based IFM operating model, integrating hard and soft services, vendor performance, asset management and operational support functions.

This role will focus on site and multi-site operations and is expected to evolve into a Cluster IFM Lead with full accountability for a group of eldercare facilities.

Key Responsibilities

1. Multi-Site / Cluster Operations

• Oversee facilities operations across multiple sites (e.g. Nursing Homes, Senior Care Centres, Day Rehab Centres, Active Ageing Centres)
• Ensure consistent service standards, safety and operational performance
• Supervise site-based IFM executives / Senior Operations Executives
• Support site leadership (e.g. Deputy Heads, Centre Managers)

2. Integrated Facilities Management (IFM) Delivery

• Implement and manage integrated services including:
• Hard services (M&E, building systems)
• Soft services (cleaning, pest control, waste management)
• Security, laundry, kitchen infrastructure (where applicable)
• Ensure coordination across all service lines

3. Vendor & Contract Management

• Manage outsourced service providers
• Monitor performance against SLAs and KPIs
• Conduct regular performance reviews and audits
• Support tendering, contract negotiation and renewal processes

4. Asset & Maintenance Management

• Oversee preventive and corrective maintenance programmes
• Maintain asset registers and lifecycle planning
• Review and recommend repair, replacement and upgrade works
• Ensure reliability of critical building systems

5. Compliance, Safety & Audit

• Ensure compliance with relevant regulatory requirements, including:
• Healthcare licensing requirements (e.g. HCSA)
• Fire safety and emergency preparedness
• Workplace safety and environmental regulations
• Support audits, inspections and corrective actions

6. Budget & Cost Management

• Manage operating expenditure (OPEX) for assigned sites
• Monitor costs and identify optimisation opportunities
• Support capital expenditure (CAPEX) planning and justification
• Ensure procurement compliance and financial discipline

7. Stakeholder Management

• Work closely with internal stakeholders including:
• Nursing and clinical teams
• Operations and centre management
• Corporate support functions (Finance, HR, Procurement)
• Manage external stakeholders including vendors and regulators
• Resolve operational and service-related issues effectively

8. Project & Transition Management

• Support new site openings, transitions and mobilisation
• Coordinate renovation, upgrading and A&A works
• Ensure minimal disruption to operations during works

9. IFM Transformation & Continuous Improvement

• Support the transition from traditional FM to IFM model
• Implement standardised SOPs and workflows
• Drive service integration and operational efficiency
• Contribute to process improvements and innovation initiatives

10. Reporting & Data Management

• Prepare regular operational and management reports
• Track KPIs, SLAs and performance metrics
• Support development of dashboards and analytics
• Ensure accurate and timely data submission across sites

Qualifications & Experience

Education

• Degree or Diploma in Facilities Management, Engineering, Building Services, Real Estate, or related discipline
• Relevant professional certifications (e.g. IFM, Fire Safety Manager, WSH) will be an advantage

Experience

• Minimum 5–10 years of experience in facilities management or integrated facilities management
• Experience managing multiple sites or portfolios preferred
• Experience in vendor and contract management
• Experience in budgeting and cost control
• Experience in healthcare, institutional, or high-compliance environments will be an advantage

About St Lukes Eldercare

St Lukes ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion.

Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community-based programmes that promote active ageing; centre-based offerings such as day care, rehabilitation and nursing; residential (nursing home) services for long-term care; and home-based services covering medical, nursing and therapy needs.

Leveraging our legacy of over 25 years, we are on an unstoppable mission to transform care challenges of Singapore's ageing population. Through innovation, collaboration and education, we seek to elevate the community care sector, where elders thrive in their golden years and age with dignity, independence and joy.

Incorporated in 1999, SLEC is a registered charity and an Institution of a Public Character. Since our founding with four centres, we have grown to more than 30 centres and two nursing homes, impacting over 22,000 elders islandwide.

We are seeking a passionate and compassionate professional to join us. If you're ready to embrace a challenge that blends purpose with professional and personal growth, we invite you to join our Super Loving Extra Caring family to Serve, Love and Empower Communities together!