Business Process Enhancement (Manager/ Senior Manager)

Manager / Senior Manager Business Process Improvement (Organizational Excellence)

Role Overview

This role plays a key part in enhancing operational excellence across St Lukes ElderCare You will partner with departments across the organisation to streamline backend processes, support data-driven decision-making, and enable efficient service delivery in eldercare. This is a strategic and hands-on role aimed at building a more agile and responsive organisation.

Key Responsibilities

• Lead business process improvement initiatives across departments using Lean, Six Sigma, or similar methodologies.
• Analyse existing workflows to identify inefficiencies, gaps, and improvement opportunities.
• Collaborate with frontline and support departments (e.g., Allied Health, Active Ageing, Nursing Home) to improve care delivery processes.
• Support development and implementation of operational KPIs and performance dashboards.
• Work with IT and Digital Transformation teams to align process improvements with tech and data infrastructure.
• Drive integration and automation of backend processes to enable better service outcomes.
• Champion a continuous improvement culture through capability-building and internal coaching.
• Facilitate change management and stakeholder engagement across levels.

Requirements & Qualifications

• Degree in Business, Engineering, Healthcare Administration, or a related field; Masters is a plus.
• Certified in Lean Six Sigma (Green Belt or Black Belt) or other recognised process improvement methodologies.
• 5 to 8 years of relevant experience in process improvement, operations, or transformation projects.
• Proven experience leading cross-functional process improvement initiatives.
• Strong analytical skills with ability to interpret operational and service delivery data.
• Familiarity with digital transformation, business systems, and data integration workflows.
• Excellent communication and stakeholder management skills across all levels.
• Passion for eldercare and a strong sense of purpose in improving community-based services.

About St Lukes Eldercare

St Lukes ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion.

Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community-based programmes that promote active ageing; centre-based offerings such as day care, rehabilitation and nursing; residential (nursing home) services for long-term care; and home-based services covering medical, nursing and therapy needs.

Leveraging our legacy of over 25 years, we are on an unstoppable mission to transform care challenges of Singapores ageing population. Through innovation, collaboration and education, we seek to elevate the community care sector, where elders thrive in their golden years and age with dignity, independence and joy.

Incorporated in 1999, SLEC is a registered charity and an Institution of a Public Character.