First Line IT Support Engineer

Smart IT are one of the fastest growing technology companies in the North East, winner of Best North East IT Support company and one of the top 50 MSP’s in the UK.

After another successful year of growth, we’re looking to expand our team and recruit a First Line Support Engineer.

Essentially this role will involve providing remote technical support and installations to customers from our office in Gateshead, Team Valley.

You will work closely with members of the team to provide technical expertise in handling IT issues for customers along with special projects as assigned. This would suit a skilled and capable individual.

Minimum requirements:

• 1 years Business IT Support experience minimum

Minimum Required skills:

• Networking – LAN, WAN, Firewalls, Routers, VPN’s
• Office 365 – installation, troubleshooting and management
• Good knowledge of Active Directory
• Remote server and desktop support – RDP

To Your Advantage:

• Relevant Microsoft certifications
• Citrix experience and qualifications
• Vmware ESX server experience
• Cisco experience and qualifications
• VOIP hardware/software experience

Successful candidates are expected to have proven track record of providing a high-level of customer satisfaction and ability to meet service level agreements.

If you think you’ve got what it takes to be a part of an award-winning technology company, we want to hear from you. We’re offering a starting salary of £18,000 - £22,000 and excellent prospects for an ambitious and talented individual.

If you can combine these minimum requirements with superb communication skills and the desire to learn, then this is the opportunity of a lifetime.