Executive / Senior Executive - Sea Export Customer Service & Documentation

Responsibilities:

• Coordinate and oversee the end-to-end logistics process, ensuring timely and efficient freight movements.
• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Prepare, verify, and maintain accurate shipping documentation to comply with regulatory and company standards.
• Build and maintain strong relationships with clients, carriers, and agents.
• Collaborate with internal teams to optimize operational efficiency.
• Utilize the Gensoft ERP system to manage and track shipments, ensuring accurate data entry and reporting.
• Monitor and ensure compliance with all applicable laws, regulations, and company policies.
• Negotiate with carriers and agents to secure the best rates and terms.

Requirments:

• Full or partial qualification in a degree/diploma related to logistics or supply chain management.
• A minimum of 2-3 years of experience in a similar capacity within the logistics industry.
• Proficiency in the Gensoft ERP system or similar logistics software.
• Excellent communication, public relations, and negotiation skills.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• A proactive and solution-oriented approach to problem-solving.