Assistant Service Manager

We are Hiring

Assistant Service Manager

Explore your next career move with one of our leading client companies in the market.

Responsibilities

• Oversee daily service operations to ensure smooth functioning of the service center and workshops.
• Supervise and support service advisors, technicians, and staff to maintain high service quality.
• Handle customer service requests, complaints, and escalations efficiently.
• Implement and monitor SOPs to ensure quality, safety, and compliance.
• Coordinate with the technical team for accurate diagnosis and timely issue resolution.
• Monitor service KPIs and collaborate with management to improve performance and customer satisfaction.

Requirements

• HND / Degree in Engineering, Mechanical, Automobile, or Electrical Technology (or equivalent qualification).
• 3 - 5 years experience in service operations within the automobile, consumer electronics, or EV industry.
• Strong understanding of technical service processes, diagnostics, and warranty handling.
• Proven experience in team supervision, performance management, and staff training.
• Excellent customer service, communication, and conflict-resolution skills..
• Proficiency in MS Office, CRM, and service management software.