Call Center Executive

We are Hiring

Call Center Executive

Explore your next career move with one of our leading client companies in the market.

Responsibilities

• Handle customer inquiries through helpline calls, Messenger, emails, WhatsApp, and other social media platforms.

• Provide accurate, timely, and effective solutions to customer questions, complaints, and service requests.

• Record and maintain detailed documentation of customer interactions and transactions in the system.

• Coordinate with internal departments and cross-functional teams to ensure smooth end-to-end service delivery and issue resolution.

• Stay updated on company products, services, promotions, and industry trends to deliver informed and professional customer support.

• Maintain high standards of customer satisfaction and service quality at all times.

Requirements

• Fluency in spoken and written English, Sinhala, and Tamil is mandatory.

• Successfully completed GCE Advanced Level.

• Age between 18–35 years.

• Strong verbal and written communication skills with a customer-focused attitude.

• Ability to work efficiently in a high-volume, fast-paced call center environment.

• Basic computer literacy and familiarity with CRM systems will be an added advantage.

• Willingness to work flexible shifts, including weekends and holidays, if required.