Assistant Manager - Customer Care

We Are Hiring

Assistant Manager - Customer Care

Industry: Automotive

Explore your next career move with one of our leading client companies in the market!

Responsibilities

• Oversee daily customer care operations and ensure high-quality service.

• Manage a team of customer care executives and support their performance development.

• Handle escalated customer issues and ensure timely resolution.

• Implement and improve customer service processes and policies.

• Monitor customer feedback and drive initiatives to enhance customer satisfaction.

Requirements

• Diploma or degree in Business, Management, or a related field.

• More than 5 experience in customer care or service management, preferably in the automotive industry.

• Strong leadership, communication, and problem-solving skills.

• Ability to work under pressure and manage multiple priorities effectively.

• Proficiency in MS Office and customer service tools/software.