Senior Infrastructure Engineer Cloud

Job Description

• Responsible for system design, administration, management and third level support of
• VMware vCloud, vCenter, vSphere, storage, and associated technologies
• Linux, Windows, SQL and other supporting technologies
• VMware NSX and physical networking
• Firewalls and other security devices
• Responsible for root cause resolution of complex technical issues
• Provide professional consultancy surrounding infrastructure technologies, for example cloud services on boarding.
• Raise third party support cases with appropriate criticalities, managing and escalate as necessary
• Proactively contribute to continuous service improvement with ideas and suggestions
• Mentor and guide other team members in their specialist areas of technology
• Draft and create documentation for new systems, services and technologies including procedures
• Prioritise and manage their own time alongside stakeholder expectations to deliver for internal and external customers whilst balancing business as usual activity and projects
• Assist Sure Commercial team in preparation of proposals, statement of work, and supporting documents for prospects
• Present Sure Cloud Services vision, technologies and strategy to executives, technical management and technical engineers
• Maintain and grow relationships with staff, partners, to enhance customer value
• Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration and backup/DR strategies
• Support all Sures Cloud Services as part of an out of hours on call rota

Qualifications

• Expert knowledge of IT infrastructure, including hardware, operating systems, storage, virtualization and security devices
• Expert knowledge of backup and replication technologies
• Professional level qualifications across multiple disciplines such as VCP, MCSE, CCNP or equivalent
• Proven background of providing great customer service
• Demonstrated ability to effectively communicate by phone, in person or written
• Shows initiative and acts independently to resolve problems
• Demonstrated high levels of accuracy with excellent time management and organizational skills
• Experience of customer relationships with the confidence and presence to successfully discuss and advise customers
• Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels
• 5 or more years experience in a senior systems administration role, preferably in a service provider environment
• Knowledge and experience of ITIL, ISO27001 and PCI-DSS preferredIt is key for candidates to have experience in a senior infrastructure engineering role with responsibility for VMware, storage and networking is required. Experienced VCP with other qualifications is highly desirable.