Application Specialist Manager (Customer Service Manager)

Ourclientisa well-known European medical company that specializes in diagnostic solutions and has been established for over 50 years with operations spanned across 5 continents, with a reputation for being at the forefront innovative healthcare solutions. In Thailand, they operate an office, serving as a regional hub of operations for Indochina. Currently, our client is looking for an Application Specialist to lead the team in delivering exceptional services to customers.

The Application Specialist will be to lead the Field Application Specialists in delivering solutions to customers. The main responsibilities overseeing deployment of products, driving customer satisfaction, ensuring operational excellence, and developing a high-performing team. The overall responsibilities are outlined as follows:

• Lead, mentor, and develop the Field Application Specialist team.
• Ensure team skills are aligned with sector needs and implement continuous improvement.
• Oversee solution implementation and conduct technical training sessions and demos at customer sites.
• Aid with on-site and remote troubleshooting.
• Coordinate between customers and global support/ technical teams.
• Track and analyze team performance.
• Identify upsell opportunities and assist in tenders and promotional campaigns to contribute to business growth opportunities.

Qualifications:

• Bachelors degree or higher in Microbiology, Molecular Biology, Clinical Sciences, Medical Technology, or relevant fields.
• A minimum of 5 years of relevant experience in microbiology/ diagnostics/ medical device environment.
• Excellent analytical skills with high attention to detail.
• Strong command of spoken and written Thai and English languages.
• Excellent communication and interpersonal skills with the ability to work various stakeholders.
• Independent worker with customer- and solution-oriented mindset.
• Excellent project management skills.
• Ability to lead and motivate a team.
• Familiar with ISO9001:2015, GDPMD/ GDPMDS Quality Management System requirements.