Job Openings Rental Accounts Associate

About the job Rental Accounts Associate

Support the financial operations behind smooth and compliant rental processes.

Hi! We're Smartsourcing, and we're looking for a Rental Accounts Associate to support our Rental Accounts function. In this role, you'll handle rental financial transactions, bond management activities, reconciliations, invoicing, and related administrative tasks—helping ensure accurate processing, compliance with Australian real estate rental procedures, and adherence to RTBA requirements.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu



About the Role

As a Rental Accounts Associate, it is responsible for ensuring accuracy, timeliness, and completeness across rental accounts workflows, including bond lodgements, invoice processing, payment reconciliation, and financial
record maintenance. It supports operational efficiency and positive client experience through accurate transaction processing, organized documentation, and effective coordination with property managers, landlords, tenants, and internal stakeholders.

Key Responsibilities

A. Bond Management & RTBA Processing

  • Process bond lodgements, bond claims, and related RTBA transactions accurately and within required timelines
  • Validate bond amounts, tenancy details, and supporting documentation prior to submission
  • Update tenancy and bond records within approved systems and platforms
  • Escalate discrepancies or unresolved concerns related to bond processing promptly

B. Invoice Processing & Financial Transactions

  • Prepare, process, and issue owner statements, tenant invoices, creditor invoices, and payment reminders
  • Verify invoice amounts, payment details, and financial entries prior to processing
  • Coordinate with stakeholders regarding invoice-related concerns or discrepancies
  • Maintain organized and accurate financial records and supporting documentation

C. Reconciliation & Financial Accuracy

  • Perform payment reconciliations and validate financial transaction accuracy across rental accounts
  • Investigate discrepancies, unmatched payments, and incorrect financial entries
  • Coordinate corrective actions with relevant stakeholders when discrepancies are identified
  • Maintain accurate reconciliation records and supporting documentation

D. Rental Accounts Administration & Operational Support

  • Support rental accounts administration activities including data entry, filing, audit preparation, and email
    management
  • Maintain organized financial records, account files, and operational documentation
  • Support ad hoc operational and financial tasks related to rental accounts workflows
  • Ensure compliance with established rental accounting procedures and standards

E. Stakeholder Coordination & Service Support

  • Coordinate with property managers, rental teams, tenants, landlords, and external providers regarding financial transactions and account concerns
  • Respond to account-related queries professionally and within agreed response timelines
  • Support collaborative resolution of payment issues, discrepancies, and operational concerns
  • Maintain professional communication and service quality across stakeholder interactions

F. Artificial Intelligence (AI) Readiness and Digital Enablement

  • Maintain baseline AI literacy relevant to their role, including the ability to understand, use, and evaluate AI-supported tools for work efficiency and decision-making.
  • Use approved AI tools and digital systems in compliance with company policies, data privacy requirements, information security standards, and client confidentiality obligations.
  • Apply sound judgment in AI use by validating outputs, avoiding overreliance, and ensuring accuracy, fairness, and professional accountability for all work delivered
  • Participate in required AI readiness trainings, upskilling programs, and continuous improvement initiatives as part of Smartsourcing's innovation and learning culture.
  • Proactively identify opportunities for process improvement through automation, digitization, and responsible AI integration within their scope of work.

Qualifications:

  • Minimum 2–3 years of experience in rental accounts, accounts payable/receivable, or a closely related financial processing role

Tools:

  • OurProperty (OP)
  • RTBA online portal and bond management system
  • Microsoft (Outlook, Excel, and Microsoft)

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

  • 5-day Christmas Leave (unwrap real time off)
  • Healthcare from Day 1 for you and your family (because healthcare matters)
  • Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
  • Night shift differential for evening schedules
  • Subsidized gym membership and sports wellness clubs including hiking and free-diving
  • Smartsourcing Exclusives (deals made just for you)
  • Themed BFFs, monthly knockoffs, summer parties
  • Community give-back programs and personal development workshops
  • And so much more!

We're not just another outsourcing company. Were building something that actually matters here a place where good work meets good culture.

Join Smartsourcing today. Apply now!




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