Operational Support

Help keep workforce operations accurate, compliant, and running efficiently.

Hi! We're Smartsourcing, and we're looking for an Operational Support professional to support the day-to-day management of workforce operational data. In this role, you'll help maintain data accuracy and integrity, support payroll administration and client billing processes, monitor compliance requirements, and assist with field operations coordination—helping ensure timely processing, reliable reporting, and smooth operational performance across the business.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

Role Overview

The Operational Support role supports daily operations by validating timesheets, reviewing sign-on and sign-off records, managing exceptions, maintaining compliance information, assisting with roster updates, and coordinating with field staff, supervisors, finance, and client stakeholders. Working within established operational workflows and service standards, the role requires strong attention to detail, sound judgment, and the ability to manage multiple support tasks while maintaining data accuracy, confidentiality, and timely communication.

Key Responsibilities

A. Timesheet Validation & Approval 

• Validate daily sign-on / sign-off data against rosters and shift records for accuracy and completeness
• Review, reconcile, and approve timesheets within the cut-off windows that feed payroll and next-day billing
• Confirm pay rates, shift loadings, and hours are correctly applied before approval
• Maintain a clear audit trail of approvals, adjustments, and supporting evidence
• Flag and resolve discrepancies between scheduled and actual hours promptly

B. Exception & Payroll / Billing Support

• Investigate and resolve timesheet exceptions (missed sign-offs, anomalies, disputes)
• Liaise with field staff, supervisors, and finance to clarify and correct entries
• Prepare validated data for payroll processing and next-day client billing
• Escalate unresolved or high-risk exceptions with clear context and recommendations

C. Compliance & Training Monitoring

• Monitor staff compliance records, certifications, and mandatory training status
• Identify and flag expiries, gaps, or non-compliance ahead of time
• Maintain accurate compliance data within client-side systems
• Support remediation by prompting and tracking required actions

D. Scheduling & Roster Support 

• Support rostering and scheduling activities across field operations
• Update and maintain rosters to reflect shift changes, coverage, and availability
• Coordinate with operations to ensure shifts are correctly assigned and recorded
• Ensure roster data aligns with timesheet and compliance records

E. Communication & Stakeholder Coordination 

• Communicate clearly by phone and in writing with field staff, supervisors, and the Constant team
• Proactively surface issues, blockers, and risks before they escalate
• Provide timely updates to the Account Manager and client stakeholders
• Build trusted working relationships across operations and finance

F. Artificial Intelligence (AI) Readiness and Digital Enablement 

• Maintain baseline AI literacy relevant to their role, including the ability to understand, use, and evaluate AI-supported tools for work efficiency and decision-making.
• Use approved AI tools and digital systems in compliance with company policies, data privacy requirements, information security standards, and client confidentiality obligations.
• Apply sound judgment in AI use by validating outputs, avoiding overreliance, and ensuring accuracy, fairness, and professional accountability for all work delivered
• Participate in required AI readiness trainings, upskilling programs, and continuous improvement initiatives as part of Smartsourcing's innovation and learning culture.
• Proactively identify opportunities for process improvement through automation, digitization, and responsible AI integration within their scope of work.

Work Schedule: 8PM-5AM



Qualifications:

• Bachelor's degree in any field. A background in Finance, Accounting, Business Administration, or a related discipline is an advantage.
• 1–2 years of experience in a finance administration and operations role.

Tools:

• Microsoft Excel / spreadsheets
• Google Suite: Gmail, Google Calendar, Sheets, Docs (required)
• General telephony / call management systems

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• And so much more!

We're not just another outsourcing company. Were building something that actually matters here a place where good work meets good culture.

Join Smartsourcing today. Apply now!