TX Admin Coordinator

From process to performance—be the force that keeps tech running smoothly.

Hi! We're Smartsourcing, and we're looking for a full-time, onsite TX Admin Coordinator to support our Technology Experience (TX/IT) team. You'll manage documentation, coordinate training, track assets and tickets, and help keep operations organized and efficient.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About the Role

Support day-to-day TX operations by maintaining documentation, coordinating onboarding and training, tracking assets and tickets, and ensuring systems and processes run smoothly.

Essential Duties and Responsibilities

• Develop and deliver training programs and TX onboarding orientation for new hires, covering AI and TX usage policies, phishing and cybersecurity awareness, and device and technology guidelines, to help employees understand and effectively use technology tools and systems. Create documentation and user guides to assist users in troubleshooting common issues.
• Conduct regular audits of the TX ticket triaging process managed by Lead Desktop Support. Review reports for accuracy and identify areas for improvement. Highlight the achievements and successes of the TX department and present findings to the TX Manager.
• Manage TX documentation, including FAQs, playbooks, knowledge base, ISMS policies, ISO 27001 controls, and TX policies and procedures documents. Serve as a member of Smartsourcing's ISMS team, maintaining and managing Technology Experience (TX) documents and ensuring they are current, accurate, accessible to relevant stakeholders, and aligned with ISO requirements.
• Maintain process workflow diagrams and the document release management process, ensuring diagrams and documents follow approved naming conventions and are reviewed and approved by the Director of TX prior to release.
• Own the KB lifecycle (intake draft review publish), run periodic KB health checks, and retire/merge outdated articles.
• Receive tickets related to TX admin and resolve them, and triage technical difficulty complaints from operations staff, routing them to the appropriate support team and managing communications through to resolution, ensuring that any issues are addressed in a timely and effective manner.
  
• Project mobilization and service management for TX initiatives, encompassing comprehensive planning, resource organization, timeline development, and the assurance of successful project execution.
  
• Coordinate issuance/returns, ensure checklists are followed, and maintain asset handover records (especially for Onboarding/Offboarding).
  
• Conduct regular audits of the asset inventory, including both hardware and software, to ensure that the TX maintains accurate and up-to-date documentation.
  
• The TX Coordinator is responsible for documenting and tracking action items from TX team meetings. Distribute these items to the team promptly after each meeting and ensure that accountable individuals meet their deadlines on time.
• Manage software subscriptions, vendor accounts, invoices, and procurement activities for the TX department, ensuring timely renewals, accurate billing reconciliation, and the evaluation of new software solutions as organizational needs arise.
• Participate in the organization's ISO 27001 program as internal auditor, auditee, and principal contact for external audit engagements, maintaining ISMS artifacts on an ongoing basis and tracking corrective actions through to closure.
  
• Coordinate and host visits from TX and technology-related educational institutions, partnering with HR and relevant departments on logistics and on-site delivery.
• Track and publish simple weekly/monthly service metrics (ticket volume, SLA/turnaround, top recurring issues, CSAT if available) and recommend improvements.
• Coordinate user comms for TX changes (planned outages, new tools/policies), maintain a change calendar, and ensure release notes are shared.
• Schedule trainings, track completion/attendance, maintain training materials, and collect feedback to improve onboarding and awareness programs.

What Makes You a Fit

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT coordination or a similar role.
• Strong technical skills, including proficiency in hardware and software troubleshooting.
• Excellent project management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.



Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title, it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• And so much more!

We're not just another outsourcing company. We're building something that actually matters — a place where good work meets good culture.

Bring clarity, structure, and efficiency to TX—join Smartsourcing today.