Product Support Associate

Be the support that keeps products accurate and ready to go.

Hi! We're Smartsourcing, and we're looking for a full-time, onsite Product Support Associate to assist the product team with administrative and operational tasks. In this role, you'll handle product loading, content preparation, and data management—ensuring accuracy, timeliness, and smooth execution across product workflows.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu



About the Role

As a Product Support Associate, you'll responsible for maintaining high-quality product data across internal systems, including hotels, tours, and itineraries, ensuring all information is complete, accurate, and client ready. Operating within established workflows, the role requires strong attention to detail, consistency, and
the ability to independently manage routine tasks while escalating exceptions or issues as needed. 

Key Responsibilities

A. Product Loading & Data Entry

• Load hotels, tours, and itineraries accurately into internal product management systems
• Ensure all product data fields are complete, correctly formatted, and client-ready prior to submission
• Manage bulk data entry tasks with high attention to detail and within agreed turnaround times
• Cross-check loaded content against source materials to identify and correct errors or inconsistencies

B. Content Preparation & Quality Assurance

• Prepare and format product content, including descriptions, pricing, and imagery references
• Review and quality-check content for grammar, consistency, and completeness prior to submission
• Apply brand and formatting guidelines consistently across all product entries
• Identify and flag content gaps, discrepancies, or missing information to the Product Team Lead

C. Systems & Tools Utilization

• Operate within product management systems and tools (e.g., Google Suite, Jasper, Access)
• Adapt to new systems and platform changes, including system migrations
• Maintain organized records and file structures for accessibility and auditability
• Utilize AI tools to support and streamline content preparation and data management tasks
• Troubleshoot minor system or data issues independently and escalate complex issues appropriately

D. Product Operations Support

• Support day-to-day operational tasks as directed by the Product Team Lead
• Assist with seasonal peak workloads while maintaining quality and accuracy
• Coordinate with team members to ensure product data is available for client deliverables
• Proactively communicate task progress, blockers, and delays to the Product Team Lead

E. Process Improvement & Coordination

• Identify opportunities to improve workflows
• Contribute to documentation and SOP updates
• Support process efficiency initiatives

F. Artificial Intelligence (AI) Readiness and Digital Enablement

• Maintain baseline AI literacy relevant to their role, including the ability to understand, use, and evaluate AI-supported tools for work efficiency and decision-making.
• Use approved AI tools and digital systems in compliance with company policies, data privacy requirements, information security standards, and client confidentiality obligations
• Apply sound judgment in AI use by validating outputs, avoiding overreliance, and ensuring accuracy, fairness, and professional accountability for all work delivered.
• Participate in required AI readiness trainings, upskilling programs, and continuous improvement initiatives as part of Smartsourcing's innovation and learning culture.
• Proactively identify opportunities for process improvement through automation, digitization, and responsible AI integration within their scope of work.

Work Schedule: 3PM-12MN

Qualifications:

• Bachelor's degree in any field. A background in Tourism, Hospitality, Business Administration, or Information Technology is an advantage but not required.
• 1–2 years of experience in an administrative, data entry, or operations support role. Strong IT literacy and a track record of accurate, high-volume data work are more important than industry-specific experience.

Tools:

• Google Suite (required): Docs, Sheets, Drive — advanced proficiency
• Jasper or equivalent AI content tools (required)
• Microsoft Access or equivalent database tools (preferred)
• Spark system – training will be provided upon rollout
• General comfort with internal CMS or product management platforms

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• And so much more!

We're not just another outsourcing company. Were building something that actually matters here a place where good work meets good culture.

Join Smartsourcing today. Apply now!