Finance Admin Associate

Keep customer orders accurate, timely, and on track with every transaction.

Hi! We're Smartsourcing, and we're looking for a Finance Admin Associate to support the end-to-end processing of customer orders and day-to-day accounts receivable activities. In this role, you'll reach out to customers, capture and process their orders through the order-processing tool, and ensure every store is covered during each ordering cycle—helping maintain accurate records, smooth order processing, and efficient financial operations.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu



About the Role

The Finance Admin Associate, processes the delivery manifest and coordinates with couriers on dispatch while keeping customers informed of arrival; documents and processes credit claims and delivery dockets; and processes incoming payments as they come in daily and weekly, monitoring which stores are running late on either orders or payment. 

Key Responsibilities

Customer Order Processing

• Reach out to customers and process their orders end-to-end using the order-processing tool/CRM.
• Chase and follow up outstanding orders from assigned stores.
• Ensure every assigned store is covered on each ordering cycle.
• Monitor order manifests on key ordering days (Tuesdays, Thursdays, and Fridays).

Delivery Manifest & Logistics Coordination

• Process the delivery manifest, giving priority to key delivery days (Tuesdays, Thursdays, and Fridays).
• Coordinate with couriers on dispatch, scheduling, and delivery issues.
• Keep customers informed of the status and arrival of their orders.
• Document and process delivery dockets accurately.

Payment Processing, Credit Claims & Accounts Receivable

• Process customer payments as they come in, on both a daily and weekly basis.
• Document and process credit claims accurately and on time.
• Monitor incoming payments and reconcile them against orders.
• Track and flag stores that consistently delay payment.

Reporting & Store Trend Analysis 

• Produce store sales and trend reports on request or as the need arises.
• Analyse ordering patterns — product order frequency and how often each store orders.
• Identify stores that consistently delay ordering or payment.
• Surface opportunities to improve and streamline the order-to-cash process.

Communication & Stakeholder Coordination 

• Manage email correspondence with customers, couriers, and internal teams.
• Handle occasional inbound and outbound calls on order status, using team judgement on when a call is warranted.
• Coordinate with the Team Lead, General Manager, and Business Operations Lead.

Artificial Intelligence (AI) Readiness and Digital Enablement

• Maintain role-relevant AI literacy — evaluate and use AI-supported tools for account health monitoring, client communication drafting, and portfolio prioritisation
• Use approved AI tools and digital platforms in line with company policies, data privacy, and client confidentiality obligations
• Identify opportunities where AI-enabled automation could improve onboarding, account review, or churn detection workflows
• Complete all required AI readiness trainings within the agreed cycle

What You'll Need to Succeed

Qualifications

• A background in Business Operations, Finance, or a related field is an advantage;
• Entry-level to 1–2 years' experience, ideally in Order Processing and/or Accounts Receivable.

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Night shift differential for evening schedules
• Smartsourcing Exclusives (deals made just for you)
• Community give-back programs and personal development workshops

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.

Your next career starts here. Apply now!