Journey Coordinator / Transport Controller

Hiring: Journey Coordinator 

Dubai, UAE

We are currently hiring for a Journey Coordinator for our client, a purpose-driven and fast-growing organization building a specialized, dignity-first mobility platform across healthcare, accessibility, education, tourism, institutional partnerships, and community mobility sectors within the UAE.

This is a key role within the dispatch and transportation function, responsible for overseeing day-to-day operations, optimizing workflows, and ensuring seamless coordination across teams. The ideal candidate will be highly analytical, operationally strong, and experienced in managing transportation or dispatch teams in a fast-paced environment.

The role requires a strong balance of operational execution, team leadership, and process improvement, with a focus on efficiency, compliance, and service excellence.

Key Responsibilities

• Develop and implement strategies to improve operational efficiency and customer satisfaction
• Monitor and analyse key performance indicators (KPIs) and drive continuous improvement initiatives
• Ensure full compliance with transportation regulations, including DOT requirements and internal policies
• Collaborate with internal departments to streamline operations and resolve escalations
• Manage and resolve complex dispatch and customer service issues
• Maintain and improve dispatch procedures, workflows, and training materials
• Oversee dispatch software systems and ensure effective use of technology tools for optimisation
• Participate in budgeting and cost control initiatives for the dispatch function
• Lead regular team meetings to communicate updates, performance, and operational priorities
• Ensure accurate and timely reporting of dispatch activities and operational metrics
• Stay updated with industry trends and best practices in transportation and logistics operations
• Lead, supervise, and support the dispatch team including hiring, training, scheduling, and performance management
• Oversee daily dispatch operations ensuring optimal routing, scheduling, and resource allocation
• Drive team performance, accountability, and operational discipline

Candidate Profile

• Bachelor's degree in Transportation Management, Logistics, Business Administration, or related field (or equivalent experience)
• 5+ years of experience in transportation dispatch, including at least 2 years in a supervisory or leadership role
• Experience with dispatch systems, route optimisation tools, and operational software
• Strong leadership, communication, and stakeholder management skills
• Excellent analytical and problem-solving abilities
• Ability to work under pressure and make fast, effective operational decisions
• Strong experience in performance management and process improvement
  
  

Additional Skills

• Advanced proficiency in Microsoft Office Suite
• Strong operational planning and coordination capability
• Ability to manage multiple priorities in a dynamic environment