Client Servicing Manager (Marketing & Advertising Agency)

Our client is a full-service marketing and communications partner delivering a 360º synthesis of Traditional Advertising, Digital Marketing, Shopper Marketing & Events, Visual Merchandising & Fabrication, and Retail Promoter Solutions.

They are looking for a Client Servicing Manager who thrives in a fast-paced agency environment and can confidently manage client relationships across integrated campaigns and retail-driven activations.

Role Overview

As the primary point of contact for assigned accounts, you will ensure seamless service delivery, maintain strong client relationships, and coordinate internal teams to deliver high-quality campaigns on time and within scope.

This role requires someone who understands retail dynamics, activation timelines, and multi-channel campaign execution.

Key Responsibilities

• Act as the main liaison between clients and internal teams
• Understand client objectives and translate them into actionable briefs
• Oversee campaign execution across advertising, digital, retail, and production verticals
• Monitor timelines, deliverables, and quality standards
• Address client concerns promptly and manage escalations professionally
• Work closely with sales, creative, operations, and production teams
• Track performance metrics and identify opportunities for account growth
• Support client retention and long-term relationship development

Candidate Profile

• Minimum 5 years experience in client servicing within retail, advertising, or marketing agencies
• Strong communication and presentation skills
• Ability to manage multiple accounts in a deadline-driven environment
• Commercially aware with a solutions-oriented mindset
• Experience coordinating cross-functional teams
• Strong understanding of retail activations, merchandising, or production workflows is an advantage