Australian Citizens residing in Australia only respond. Must be able to obtain Negative Vetting Level 1.

Essential criteria

1. Demonstrated experience in developing, and maintaining ServiceNow applications and integrations using best practices and standards. Holds a ServiceNow Certified System Administrator certification and holds one or more ServiceNow Mainline Certifications at an Implementation Specialist level in the following technology, customer or employee workflows: o IT Service Management o Hardware Asset Management o Software Asset Management o Service Mapping o Customer Service Management o Human Resources An ability to collaborate with stakeholders to gather requirements and provide technical expertise in ServiceNow that meet business needs. Proficiency in using Microsoft development practices, platforms and technologies (i.e. Office 365, SharePoint and Azure DevOps). Demonstrated experience in monitoring system health and proactively addressing any issues to minimise downtime. Well-developed communication skills, including the ability to distil technical information in plain English to communicate with influence.

2. In order for your submission to be considered complaint, we will require your submission in the following format: Everything should be provided in 1 PDF Document which includes A cover page that contains: candidate name, submitting consulting name, availability, security clearance level, upcoming leave (exceeding 1 week), employment history with AEC and consultant comments (no more than 500 words) A one-page pitch addressing the selection criteria. This should not exceed one page A resume of no more than three page We will strictly adhere to the requirements outlined above submission that do not meet the listed criteria will be deemed non compliant.

Desirable criteria

1. Tertiary qualifications or industry recognised certification in Information Management, Computer Science, or a relevant discipline.

2. Industry recognised ServiceNow certification, such as ServiceNow Certified Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) or ServiceNow Certified Application Developer (CAD).

3. Demonstrated knowledge of IT frameworks, such as ITIL and TOGAF.

4. Demonstrated experience delivering large-scale ICT transformation projects/programs, preferably in a Commonwealth Government setting.