Product Operations Specialist

SolarAPP Foundation | Location: Remote (anywhere in the U.S. including U.S. territories)

About Us

SolarAPP is cutting the costs of the clean energy transition, making it so that everyone can afford to power their lives with clean energy. Our automated plan review and permitting software saves money by turning a weeks-long bureaucratic process into instant approval. We're already deployed in over 500 cities across 17 states, with more than 120,000 permits issued, representing over 800,000 kW of clean energy. We're growing fast to expand our impact, developing capabilities to conduct virtual inspections once permitted projects are complete. This will allow us to serve governments and contractors with an end-to-end solution for streamlining residential projects. Join a team building tools that enable safe, automated, and instantaneous permitting and inspections for solar, storage, EV charging, and other clean energy technologies.

About the Role

We're looking for a Product Operations Specialist to own onboarding, and ongoing engagement, for local government jurisdictions adopting SolarAPP+. This role is responsible for actively managing a portfolio of jurisdictions, leading product onboarding for new jurisdictions, and ensuring partners remain supported and successful after launch. You'll proactively identify and resolve blockers, maintain momentum through the onboarding process, and build trusted relationships that strengthen long-term partnerships. You'll also capture jurisdiction-specific insights and translate those into actionable product feedback that helps SolarAPP+ improve, and drive, usage.

Who you'll report to: This role reports to Stacie Varian, Product Operations Manager, who oversees jurisdiction onboarding strategy, execution, and ongoing operational success for both you and SolarAPP.

Who you'll work closely with: Outreach, product, and cross-functional partners. Our Outreach team helps build and manage relationships with jurisdictions nationwide and works closely with onboarding to ensure a strong handoff, consistent engagement, and long-term success for every partner. Our product team works closely with onboarding to ensure jurisdiction needs are being met. Our cross-functional partners work to build awareness of SolarAPP+ and welcome input from onboarding on trends.

What You'll Do

This role balances structured onboarding execution, active account management, and continuous platform improvement. You'll keep jurisdictions moving forward while strengthening their onboarding experience with SolarAPP+.

Lead Jurisdiction Onboarding & Adoption

• Own onboarding from kickoff through go-live for assigned jurisdictions

• Collaborate with the Outreach team to support jurisdiction go-to-market readiness, and ensure a smooth handoff into onboarding

• Maintain clear timelines, milestones, and next steps

• Ensure partners are supported through every stage of onboarding and through adoption

Remove Blockers & Manage Timelines

• Identify onboarding delays early and drive resolution

• Coordinate internal resources to unblock progress

• Prevent repeat delays by improving processes and documentation

Deliver Walkthroughs & Capture Insights

• Lead live, guided walkthroughs of registration and setup

• Build familiarity with assigned jurisdictions and their workflows

• Share structured product enhancement insights based on jurisdiction feedback

What You Bring

Essential Skills and Background

• Solar and/or permitting experience (residential solar preferred), or closely related experience in clean energy
• Experience in onboarding, customer success, implementation, operations, or account management
• Highly organized with strong attention to detail and follow-through

• Ability to diffuse tension and manage customer complaints, concerns, and conflicts professionally

• Strong written and verbal communication skills

• Ability to manage responsibilities independently and reliably see work through to completion
• Confidence leading live walkthroughs, adapting in real time, and serving as a professional representative of SolarAPP in jurisdiction meetings

Additional Preferred Skills and Background

• Experience working with local governments or regulated workflows
• Experience in mission-driven or fast-growing organizations

Compensation and Benefits

This is a full-time role with a competitive salary ranging from $70,000-$80,000, commensurate with experience.

We offer a competitive benefits package, including:

• Medical, dental, and vision;

• 401(k) with employer match

• Employer-paid disability and life insurance

• Unlimited paid time off (PTO)

• Parental leave

• Monthly internet stipend

• Work-from-home stipend

Hiring Process

Application period: this role will remain open until filled, and we are prioritizing applications submitted by February 3, 2026

Hiring manager interview:
This conversation will focus on organizational skills, communication style, ability to manage multiple stakeholders, and approach to supporting jurisdictions through onboarding.

Skills + scenario interview:
This round will focus on real-world onboarding scenarios, including how candidates manage timelines, resolve blockers, follow up consistently, and handle conflict or tension with external partners.

Reference checks: required for final candidates
Basic background check and signed agreement: after offer acceptance

Equal Opportunity Employer

SolarAPP Foundation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to building a diverse and inclusive team and strongly encourage applications from people of all backgrounds.