Head of Global Service Fulfillment (m/w/x)

The company is an exciting and traditional high-tech company. Divided into several differently aligned business units, new product solutions that can contribute to significant solutions are constantly being brought to market.

Tasks

• Global responsibility for a technical services business for the entire Business Unit product portfolio. Steering of the 1st level service fulfillment organizations with ~ 1.200 people in about 25 countries
• Responsibility for the management of service business partners in about 10 countries
• Particular focus will be to drive the transformation of our services business and further develop our organizational structures to be ready for remote and digital service models
• Fully embedded in the Global service community across our different business segments

Requirements

• Technical Masters degree or equivalent
  
• 10+ years of work experience, in parts in technical service, service & business development; decent leadership experience; international experience is a plus
• Strong leadership, analytic, strategic and communication skills
• Proactive attitude and high degree of independence
• Living the company values, proven capability to drive and moderate business transformation & change at scale; ambassador for a truly global team set up
• business fluent knowledge of English and German, further languages are of advantage
• Experience in traditional and digital service operations; Intrinsic curiosity for new digital technologies and services

Benefits

• Exciting development opportunities; also in relation to international locations
  
• Innovative technologies as standard for your work
• Assumption of responsibility to the extent that you want to share
• International team constellations
• Agility in working methods and in dealing with each other