General Manager

Job Title

General Manager

Position Type

Full-Time

Reporting To

Group Operations Director / Group Operations Manager / Area Manager

Overview

The General Manager is responsible for overseeing all aspects of venue operations, including financial performance, service standards, team management, and guest experience. The role ensures the venue operates efficiently, profitably, and in line with company policies and brand standards.

Key Objectives

• Manage all aspects of the business, including F&B cost of goods, labor costs, maintenance, sales, marketing, and training
• Deliver exceptional guest experiences by maintaining the highest operational standards
• Operate effectively in a fast-paced environment with strong organizational and interpersonal skills
• Ensure full compliance with company financial policies and procedures
• Maintain a clean, well-maintained, and fully operational venue at all times
• Promote a guest-first culture across all departments

Responsibilities

Operations & Financial Management

• Operate the venue in line with approved budgets and the business plan
• Develop and implement short- and long-term financial objectives aligned with company goals
• Monitor weekly variance reports and take corrective action where required
• Ensure all cash handling, banking, and financial procedures follow company policy
• Oversee payroll accuracy, including attendance, leave records, and approvals
• Manage petty cash and ensure all floats are balanced and audit-ready

Team Management & Development

• Ensure optimal staffing levels in line with labor budgets
• Oversee recruitment, including conducting final interviews and hiring decisions
• Obtain COO approval for all employment offers
• Ensure continuous staff training on company standards and product knowledge
• Conduct probation reviews and biannual performance appraisals
• Maintain accurate and up-to-date employee records and training documentation
• Schedule staff and ensure rosters are published on time

Compliance & Administration

• Ensure all health, safety, and HACCP documentation is current and compliant
• Maintain accurate employee files, including training records and certifications
• Ensure compliance with all local laws, regulations, and company policies
• Report any security or safety concerns to the appropriate authorities immediately

Quality Control & Guest Experience

• Monitor food and beverage quality during service
• Handle guest feedback and resolve complaints effectively
• Maintain high standards through regular evaluations and spot checks
• Be present during peak service times, special events, and large functions

Inventory & Cost Control

• Monitor stock levels to ensure efficiency and minimize waste
• Conduct regular checks on batch recipes, wastage, and inventory systems
• Coordinate with purchasing and finance teams to maintain optimal stock levels

Maintenance & Facilities

• Ensure the venue is fully operational at all times
• Report and follow up on maintenance issues with the Facilities Manager
• Implement and maintain cleaning schedules

Communication & Collaboration

• Maintain strong working relationships with internal departments (HR, Finance, IT, Purchasing, etc.)
• Build and manage relationships with suppliers, contractors, and partners
• Collaborate with other General Managers across the group

Meetings & Reporting

• Lead weekly management meetings and record minutes
• Conduct monthly staff meetings
• Attend weekly operations meetings and other required management meetings
• Ensure all meeting records are properly documented and stored