-Gather and analyze business requirements and change requests -Work with Project Managers and Sponsors to develop business cases -Conduct business impact analysis and recommend implementation approaches -Prepare requirement documents such as Business Requirement Specification (BRS) -Design workflows, diagrams, and flowcharts for current and future processes -Create test cases, acceptance criteria, and testing scope for projects -Lead User Acceptance Testing (UAT) and coordinate issue resolution -Analyze issues, assess business impact, and provide workaround solutions -Communicate feedback and pain points clearly to stakeholders -Develop training materials and conduct user training sessions -Support warranty period activities and follow-up tasks after implementation -Identify and propose solutions for operational and project issues
Customer Relationship
-Coordinate with clients and users to understand business requirements and expectations -Support process improvement and operational efficiency initiatives -Build strong communication between IT and business teams -Ensure application availability and business continuity support
Project Management
-Support project planning and business case preparation -Manage implementation activities according to company standards -Monitor project scope, timeline, budget, and quality -Coordinate stakeholders and project teams to ensure successful delivery
Qualifications
-Bachelor's degree in IT or related fields -Minimum 5 years of experience as a Senior Business Analyst or related IT roles -Experience in insurance or financial services industry is preferred -Strong multitasking and project prioritization skills -Able to work effectively with senior leadership and cross-functional teams -Strong analytical thinking and problem-solving abilities -Excellent verbal and written communication skills -Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Visio)
Core Competencies
-Business Acumen -Problem Solving -Oral & Written Communication -Initiative and Innovation -Customer Focus -Collaboration and Leadership -Strong Presentation Skills -Stakeholder Management -Data Analysis and Logical Thinking