RQ11391 - Solutions Designer - CRM - Senior

RQ11391 - Solutions Designer - CRM - Senior

Duration: 6+ Months (134 Business Days) + 1 Possible Extension

Location: 5 Days ONSITE at 40 St. Clair West

Must Have:

• Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.
• Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows
• Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
• Demonstrated experience designing Enterprise - Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
• Produce architecture deliverables including:
  • Physical Architecture Diagrams
  • Solution Architecture Documents
  • Integration Architecture Specifications
  • Security Architecture Designs
  • Data Flow Diagrams
  • Environment Architecture

Nice to Have:

• Microsoft Certified: Dynamics 365 Solution Architect Expert.
• Microsoft Certified: Power Platform Solution Architect Expert.
• Azure Solutions Architect Expert certification.

Key Responsibilities and Deliverables

Solution Analysis & Design

• Collaborate with the Senior Solution Architect to develop solution options, assess alternatives, and recommend optimal Dynamics 365 solution approaches aligned with enterprise platform objectives.
• Analyze business requirements across permitting, licensing, compliance, enforcement, and case management programs and translate them into detailed CRM solution designs.
• Conduct current-state assessments of business processes, applications, and CRM capabilities to identify opportunities for standardization, consolidation, and reuse.
• Evaluate Microsoft Dynamics 365 out-of-the-box capabilities before recommending custom configuration or development solutions.
• Define detailed functional and technical solution designs that support reusable enterprise business capabilities across multiple lines of business.
• Produce detailed solution design documents, functional specifications, configuration specifications, process flows, user stories, and technical requirements.

Dynamics 365 & Power Platform Design

• Design solutions using Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, Power Pages, and related Microsoft platform capabilities.
• Design and document: Business processes and workflows, Case management processes, User journeys, Forms and screens, Business rules, Security models, Role-based access controls, Solution components and configurations.
• Define configuration approaches and detailed requirements for customizations including plugins, PCF controls, custom APIs, workflow extensions, and Azure-hosted components where required.
• Support the design of multi-tenant CRM solutions including business units, security roles, data segregation, and reusable configuration models.

Data & Integration Design

• Define and document business data requirements, entity models, relationships, data mappings, and data quality requirements within Dataverse.
• Support the design of integrations between Dynamics 365 and enterprise platforms including portals, document management systems, identity management solutions, GIS platforms, enterprise data platforms, and integration services.
• Develop interface requirements, business integration specifications, and data exchange requirements to support enterprise integration architecture.
• Contribute to data migration strategies and legacy system transition approaches.

Governance Support

• Support architecture reviews, design walkthroughs
• Identify solution risks, product limitations, implementation challenges, and provide practical recommendations and mitigation strategies.
• Collaborate with business analysts, product owners, developers, architects, infrastructure teams, integration teams, and security teams throughout the solution design cycle.

General Skills 

• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols. 
• Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes, Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards 
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities. 
• Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. 
• Experience planning, migrating, implementing and sustaining large complex system development projects 
• Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements. 
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes. 
• Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions. 
• Experience designing and developing large, complex, CRM applications 
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills A team player with a track record for meeting deadlines

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $115.96/hr - $139.15/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $92.77/hr - $111.32/hr T4