RQ10762 - Int. Systems Administrator/Operations Support Specialist

RQ10762 - Int. Systems Administrator/Operations Support Specialist

1-year 7-month contract up to 2 years (497 business days) - possible extension 

ONSITE 5 days - Yonge St., Toronto 

Security Level: CRJMC

· Provide ongoing support for critical business and operational activities for the Immunization and Infectious Disease Management Solution to meet the diverse data and business needs of public health professionals across the province

· Perform Tier 1 business help desk and service support

· Log calls received via e-mail or phone into an automated incident management system and provide resolution in a timely and efficient manner

· Escalate to the next tier of support for complex issues or problems

· Administer SharePoint, Jira and Confluence for the branch and provide metrics as needed.

· Track reported problem, issue, or system failure using the automated incident management system and provide report daily

· Prepare process and technical documentation for the products to be used by PHUs and other Vaccine Management Solution users

· Run routine reports in production and non-production environments either directly and/or through other partners

· Create ad-hoc reports as needed and deliver the same to management

· Co-ordinate communication, collection and storage of active reports for analysis.

Must-Haves:

1. 5 years of Tier 1 business help desk and service/incident management support experience is required.

2. Log calls and provide timely resolution using automated incident management systems.

3. Experience administering and managing SharePoint, Jira, and Confluence, and producing metrics as needed, is required.

4. Experience creating ad-hoc and routine reports in production and non-production environments, and coordinating the collection and storage of reports for analysis, is required.

5. Able to prepare technical documentation for end users.

6. Experience setting up development environments and using tools such as Jira, Confluence, Maven, Jenkins, or similar is required.

7. Understanding of middleware and gateway products.

8. Experience with mobile device management across cellular devices and tablets is required

Nice-to-have:

1. 5 years of experience working with federal, provincial, or broader public-sector healthcare providers.