Operations Manager (Poland)

Operations Manager – QSR (New Chicken Concept)

Poland | Permanent, Full-time | Hybrid

About the Company

We are a well-established international quick-service restaurant (QSR) group with a strong presence across Europe and beyond. Known for high operational standards, consistent quality, and a people-first culture, the business is now launching an exciting new chicken-focused concept in Poland. This is a unique opportunity to join at an early stage and play a key role in shaping daily operations and performance.

The Role

We are hiring a hands-on Operations Manager (OPS) to lead day-to-day restaurant operations for a new chicken QSR concept. This role is highly execution-focused and ideal for someone who enjoys being close to the business, managing numbers, and driving operational excellence on the ground.

You will work closely with restaurant managers, analyse performance data, and ensure stores operate efficiently, profitably, and in line with brand standards.

Reporting directly to the Founder / Owner (EMEA).

Key Responsibilities

• Oversee daily operational management of restaurants

• Build and manage staff schedules, optimising labour costs

• Control key financial drivers: food costs, labour, waste, and inventory

• Lead and supervise inventory counts and stock management

• Analyse operational KPIs using Excel and reporting tools

• Ensure compliance with operational standards and procedures

• Support restaurant managers with on-site coaching and guidance

• Participate in final hiring decisions for restaurant leadership roles

• Visit restaurants regularly across Poland

• Act as the main operational point of contact for the business line

What Were Looking For

• Strong experience in QSR / fast-food operations

• Background in daily restaurant management, not just strategy

• Excellent numerical and Excel skills with confidence in analysing data

• Experience managing scheduling, inventory, and cost control

• Hands-on leadership style with a practical mindset

• Comfortable making operational decisions based on performance metrics

• Willingness to travel frequently within Poland

Ideal Background

• Previous roles such as Operations Manager, Area Manager, Territory Manager, or similar

• Experience in multi-site restaurant operations

• Exposure to high-volume QSR brands (chicken or fast food experience is a plus)

• 5–8+ years of operational experience in food retail or hospitality

• Bachelor's degree preferred

Why Join?

• Opportunity to work on a new QSR concept from an early stage

• High level of autonomy and direct access to senior leadership

• Competitive compensation package

• Structured onboarding and training

• Career growth opportunities within an international restaurant group

• Supportive, performance-driven culture focused on operational excellence

Apply now to be part of an ambitious launch and help shape the future of a fast-growing QSR concept in Poland.